Duty Manager

Year    Bangalore, Karnataka, India

Job Description


Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre



Operational Management

  • Adhere to the Standard Operating Procedures & policies.
  • Check out-standings of in-house guests on a daily basis.
  • To check whether the following records are kept in order and up to date.
  • \xe2\x80\x9cC\xe2\x80\x9d forms
  • Reception / Information Log Book
  • Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
  • Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
  • Check the grooming and hygiene of the team.
  • Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
  • Ensure that newspapers and parcels are delivered in the rooms without delay.
  • To be readily available at all times to deal with problems or complaints.
  • Ensure effective and speedy check-in & check-out facilities.
  • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
  • Ensure that the entrance is easily accessible to cars and taxis at all times.
  • Conduct briefing for concierge and Front Desk Associate\xe2\x80\x99s
Qualifications

Hotel Management Degree / Diploma or Equivalent

Additional Information

Minimum of 4-6 years of Experience in International Chain Luxury Hotels with 1-2 years of Experience as Duty Manager.

GRAND MERCURE

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Job Detail

  • Job Id
    JD3128843
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year