Job Description

Are you passionate and driven enough to fill our house? We've got first class rooms ... your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Front Office Team are natural organizers, driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Duty Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

AREAS OF RESPONSIBILITY

Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotel's goals.

Manages the operation of the front office and related areas during assigned shifts

- Creates the first impression by supervising the door, concierge and front office areas

- Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals

- Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate

- Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

- Analyses business forecasts and schedules accordingly

- Ensures that front desk handles billing and cash in accordance with hotel's standards

- Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments

- Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another

- Greets all arriving VIP's, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a "First Effort" priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.

- Assists in all administrative and statistical analysis of department operations

Provides employees with the information needed to perform their job effectively

- Orients employees to the department and hotel and provides on-the-job training on job responsibilities

- Prioritise and assigns work

- Provides feedback to the employee and department manager on the employee's performance of job responsibilities

- Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports

- Performs all Human Resources related functions within the Front Office Department, including recruitment and selection, performance management, training and counselling

Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

- Performs other duties required to provide the service brand behaviour and genuine hospitality

Adheres to hotel policies and procedures

- Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome

- Keeps Manager promptly and fully informed of all problems or unusual matters of significance

- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

- At all times projects a favourable image of the Hotel to the public

REQUIREMENTS

- Minimum one year front office experience

- High school diploma required, bachelor's degree preferred

- Strong computer systems skills including; reservations and reporting systems

- Strong financial acumen

- Excellent communication skills, ability to influence situations

- Able to collaborate effectively with other hotel employees and managers to ensure teamwork

- Strong Microsoft Office suite and reporting system skills - Ability to work a flexible schedule

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.