Job Description

Key Deliverables

Strategic Roll outs :

• End to end responsibility from start of construction till store opening

• Ensuring all support processes are completed in time for launch (fit out/ staffing/ inventory/ IT)

• Manage contractor/ vendor relationships

• Oversee closure of current store during conversion

Store Operations & Audit / Compliance :

• Co-ordination with Zonal Sales & CS to ensure required operational support (e.g. inventory control, service processes, merchandising etc)

• Ensure compliance with all defined operations procedures

• Understand and analyze Store / Zone level Analytics Reports (KPIs) to identify issues, areas of improvement, deviations etc.

• Monitor competitor activities & share recommendations for response

Profitability :

• Is responsible to drive and achieve store/ franchisee profitability through delivery of agreed revenue & cost plan

• Own plan for non performing stores (including closure recommendation)

• To ensure deployment of agreed programs across all the stores

People Development / Team Management :

• Ensure seamless supply of quality manpower in store

• Own the personal development of Store Managers & outsourced Store Staff

• Support the hiring process by identifying talent

• Identify gaps & recommend solutions to improve the induction & training strategy for store staff

Customer Experience :

• Ensure total compliance of CE guidelines

• Ensure implementation of agreed action plans

• Ensure Circle support to manage exceptional escalations, as required

• Train Store Managers and Associates to handle demanding customer
  

Skills Required

• High energy

• Strong process orientation

• Project management skills

• Appreciation of need for Customer Experience delivery

• Building & nurturing partnerships

Educational Qualifications

MBA or equivalent Business Management Diploma

Work Experience

• 4 - 6years. At least 2 years in a retail Business Operations role

• Preferred sectors : Handset retail, Modern retail

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.



Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do \'jobs never done before\xe2\x80\x99 .