Job Title : DS Technology Service Specialist Functional Title: Business Intelligence Operations Analyst Location : Bangalore, India Corporate Title : NCT/Analyst Please find below Business Overview The Technology Services Specialist works as a member of the IT department and provides second level production services and end level technologies to different clients and business lines across Deutsche Bank. They work as the point of contact and the escalation point for members of the business and ensure effective restoration of product services by taking control of and managing each incident. In this role, they will interact directly with several different populations. The Technology Services Specialist will liaise directly with IT Application Owners and CIO, IT infrastructure groups, Operations, and key business stakeholders. What we\xe2\x80\x99ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That\xe2\x80\x99s why we are committed to providing an environment with your development and wellbeing at its center. As part of our flexible scheme, here are just some of the benefits that you\xe2\x80\x99ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities Candidates primary responsibilities as part of SL2 support team for BI will inclue \xe2\x80\x93 1. Incident management 2. Problem maangement 3. Deployments 4. Major incident management 5. TOIL reduction 6. Automation 7. Hands on experience required at least two of the tools as described below Tableau Administration:

• Has to manage application users, groups, Workbooks and Projects, Database Views, Data Sources, Data Connections and integration with Active Directory.
• Follow SOPs and administration guidelines for server upgrades, backups, patching, performance tuning, and security and administration of the applications
• Perform administrator duties including publishing reports, creating, modifying, or managing server task schedules, monitoring server activity and usage statistics to identify possible performance issues and enhancements
• Analyzing documentation for policies, procedures and best practices to provide users with Tableau support
• Perform advanced Tableau server management tasks including clustering, load balancing etc.
• Coordinate Interfacing with other security compliance individuals and ensuring the project\xe2\x80\x99s security controls are properly documented

Business Objects administration

• Setting up the auditing policies, and manage event and alerts related to CMS, Audit and Reporting Database services
• Keep availability of BO Web applications CMC, BI Launchpad, and other applications.
• Manage day to day scheduled report jobs from Instance Manager.
• Handling the support issues from business users.
• Monitoring the resources of Business Objects servers.
• Manage Universe and Connections and other BI Repository objects.
• Backup and Restore of Business Objects environment.

Altreyx administration/CDSW Administration

• Application admin knowledge.
• Installation/configuration knowledge.
• Monitoring the system resources.
• Backup and Restore the platform.

Exposure to SRE concept

• Bring expertise to bear on the design and engineering of the product to ensure reliability and high availability concerns are up front.
• Work with our Product Engineers to improve the release automation pipelines and our automated testing, to ensure that our releases are high quality, and that we can make them faster and more frequent.
• Design and measure Service Level Objectives for our platforms. Ensure that they are effective measures of our clients\xe2\x80\x99 success. We have Error Budgets in place \xe2\x80\x93 ensure they are tracked and defended.
• Automate manual interactions with our systems. Define and implement self-healing and self-management for the platforms.
• Maintain and improve our observability tools such as Prometheus, Grafana, Thanos, and Splunk
• Ensure continuity of service through capacity planning, game days, chaos engineering
• Build up technical subject matter expertise on the applications being supported including business flows, the application architecture and the hardware configuration.

Your Skills and experience

• Bachelor\'s degree, with a technical major, such as engineering or computer science, preferred.
• ITIL foundation certified.
• The Candidate must have 4 years+ total experience as a Tableau Admin
• The Candidate must have 4 years+ total experience as a SAP Business Admin
• The Candidate must have 4 years+ total experience in Alteryx

Good to have skills:-

• Experience in any of the Scripting Languages (Python, Shell scripting etc.)

Exposure to SRE. Education:

• Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).

How we\xe2\x80\x99ll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams
https://www.db.com/company/company.htm Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.