Job Description

- Customer Account Management - Working with the Draup technical and research team to resolve client asks, customer relationship management, up-selling for incremental business, customer retention, proactive propositions, contract renewals, renegotiation, invoicing, managing internal and external stakeholders, forecasting account metrics, weekly forecast reviews with sales leaders.

- Business Development - Generate new business opportunities by planning regular marketing campaigns, and meetings with relevant stakeholders across the hierarchy to get into new business units of the customer. Own the entire sales cycle from RFI response to RFP selection to bid defense to closure.

- Leading the preparation of high-quality pitch decks, account plans, and account budgets.

Desired Skills:

- Minimum 3 years of experience in Customer Success

- Passion for the customer and advocacy for their success

- Experience in HR/ Recruiting or working with HR Platforms

- Strong communication and presentation skills. Excellent written, and oral skills

- Ability to conduct research and analysis, and derive a deep understanding of customer needs and trends.

- Ability to strike conversations with clients to build, manage and grow the client relationship

- Relationship building & Networking Skills (possessing an aptitude for quickly creating and nurturing connections with others)

- A positive Go-getter and Passion-driven attitude

- Strong team-building skills; project management skills and troubleshooting skills

- Possess strong business aptitude and working knowledge

- Be able to rapidly assimilate and distill complex topics in the form of a presentation

- Driven with a strong professional work ethic.

- Experience in HR, enterprise talent acquisition, talent management and workforce planning would be a plus.