Job Description

Exly - Customer Success Manager

- Exly (powered by Myscoot) is a platform built for independent professionals, creators, artists and influencers of all shapes and sizes to start, sell, market and manage their online sessions, consultations and workshops. Create beautiful pages with easy scheduling, automated communication, payments, and analytics.

- Exly is a Y-Combinator start-up and has raised USD 1.7 Million from India's top VC funds. The company is founded by IIKharagpur/IIMCalcutta/BCGalumni.

- We are looking for a Customer Success Manager who possesses a strong drive for results.

- Duties for the customer success manager will include a broad range of tasks such as maintaining on-going customer relationships and networking, implementing success programs, contributing to sales, and minimizing churn.

- She/he should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Roles & Responsibilities :

- Understand customer's business and help them leverage Exly's offerings to the maximum

- Sustain Exly's growth by ensuring retention

- Provide unique insights based on customer interactions to support product development

- Setup processes and systems for customer support

- Handle and resolve customer requests and complaints

Requirements :

- Interpersonal skills, ability to form strong relationships

- Experience in setting up customer success systems and processes

- Analytical, ability to identify root cause of issues and fix problem systematically

- Active listener

- Self-driven & proactive

3 best things about the job :

- A great opportunity to learn and develop yourself, immense career growth

- Be part of the most entertaining core team you will find

- Flexibility and complete ownership of your work

Compensation : At par with the industry standards (extra advantage of employee friendly perks).