Job Description

About us

Active in 220 countries and territories and serving local and multinational customers, DHL offers the broadest range of services in the logistics industry. This provides employees with a broad range of challenging growth opportunities. Our employees can take pride in being part of a strong, diversified team that masters challenges and brings value to our organization and those of our customers

Responsibilities

- Ensure world-class trade compliance services, including but not limited to daily denied parties screening, sanctioned countries, and controlled goods

- Perform effective monitoring and reporting of the trade compliance program

Screen system generated matches to determine match validity, document assessment results and if required, escalate positive matches or complex issues for analysis and resolution

- Perform detailed due diligence screening and secondary reviews using Case Management, Dow Jones, and other platforms

- Perform level 1 reviews

- Ensure detailed knowledge of denied parties screening procedures as well as high levels of accuracy and timeliness while performing processes outlined above

- Support automatic and manual data intake processes while ensuring data accuracy and completeness.

- Request and obtain supplementary information from corporate function

- Provide advice on reviewed matches to key stakeholder

- Respond to all user requests, resolve technical or procedural issues, configure system, trial new procedures in test environment, and support software updates

- Support innovation and creativity that leads to continual process and service improvements

- Monitor system entries during all processes and prepare reports

- Ensure timely screening of matches as per the SLA

- Review the screening reports and dashboard and ensure data integrity and accuracy

- Manage a quality review process to ensuring data accuracy and review completeness

- Ensure procedures and controls documentation is updated and in accordance with corporate guidelines

- Conduct training of new resources on the DPS process

- May influence others within the job area through explanation of facts, policies and practices

- Support and interact primarily with colleagues of own function

- Build relationships and understand customer and key stakeholders interests and concerns

- Address task-related issues appropriately to maintain work relationships

Role - Individual contributor

Requirements

- Apply practical knowledge of job area typically obtained through advanced education and work experience

- Work independently with general supervision

- Problems faced are difficult but typically not complex

- Be solution oriented and supportive of regions reporting requirements