Job Description

Company Overview

Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
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Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Role Description

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• Knowledge of OMNI 2.0 (any channel)

Omni 2.0: The transformation at Verizon Wireless also includes integrated systems to provide a unified customer experience via mobile, online and tele sales. In the future, a shared cart will let representatives in a store pick up the conversation with a customer after they\'ve shopped online, making the interaction easier and more streamlined. Additionally, the company also now offers in-store pickup at most retail locations, allowing customers to order online and pick their purchase up at a nearby store.

• General knowledge of Ipad\'s and Chrome Web Brow

What they will be doing...

• Tactical Triage
• Channel Relations (Systems) for Residential Team (D2D)
• Prioritize defects and system gaps
• Analyzes Ticket and Defect Trends
• Operations support of various notifications, reporting and ticketing system
• working to gain knowledge of the applications and provide ongoing support of the system
• preparing task plans and following change management process

You\'ll need to have:

• High school diploma or GED.
• One or more years of work experience.
• Willingness to work evenings, weekends, and holidays.
• Willingness to work additional shifts, if necessary, typically during the summer months, November through December, and/or during peak vacation periods.

Even better if you have one or more of the following:

• Associate degree.
• Customer service and/or retail sales experience.
• Demonstrated experience communicating with customers to find solutions.

Company Value

Company Value

We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Incedo