Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Cloud and Network Services - As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Team and role description - An exciting opportunity to work in the ever-changing Telecommunication Industry. Join the Device Management team and drive innovation that matters! We create and seamlessly integrate technologies that enrich people's lives and deliver the best in cybersecurity. If you are passionate about changing the future and want to work with Big Data Analytics, the Internet of Things and Cloud - all deployed in innovative Nokia products, then we may have the job for you. The Device Management team is looking for engineers to join our growing team. Nokia plans to transform the Device Management & IoT business with new strategic initiatives to become the pioneer in SaaS based solution and evolution

What you will learn and contribute to

The Device Management space is a key differentiator for CNS BA in Nokia and the possibilities to create a business with innovative 5G solutions are near infinite. This role requires strong Technical skills, an extensive knowledge of Services and Care business and deep understanding of customer pain points.

As Services & Care Common Platform Sr Engineer in the Device Management business line, you will responsible for handling customer pre & post-sales activities, ensuring an exceptional customer experience, cost efficiency. As a sr Engineer of DM S&C common platform you will:

• Develop and drive continuous efficiencies with the use of AI, Tools & Automation, process improvement for CARE & Services and global also develop engineers' competence on new methods, cloud-native transformation, DevOps, and SaaS adoption
• Extend support to portfolio functions on case handling, Outage Management & Deliver RCAs wherever applicable
• Responsible for developing best practices, guidelines across S&C and assist in e2e process improvement programs
• Align with PU, PLM on vision and roadmap including automation Initiatives at common level
• Ensure Operation excellence by carrying tight governance to meet all quality KPI's and enforce zero escalations mindset
• Drive delivery and care, measured by customer satisfaction
• Drive Product Introduction projects: costing, plans, delivery in partnership with Engineering as needed
• As part of your role, you and your tea will be responsible & accountable to:

• Develop PoC, CI/CD, Deploy, maintain, and bring automation in DM products & solutions, on-premises, anyCloud SaaS model.
• Develop & Drive Best practices, process, governance, and competency development programs across
• Provide world-class global, remote and local services & care with high delivery accuracy, quality and cost efficiency using maximized digitalized, standardized and automated tools and processes.
• Support PLM, Engineering units to improve product serviceability.
• Provide 24x7 Emergency Response Team (ERT) service to ensure high availability of production network
• Drive escalated projects, transformation initiatives, vendor management to achieve organizational goals
• Develop reporting dashboards for smoother governance/ tracking

Your skills and experience

• Bachelors degree or equivalent experience required
• 3+ years of experience in managing Telecom software services, delivery and/or care organizations
• Strong understanding & experience on CI/CD, SaaS/ Cloud platforms/ Microservices.
• Good automation and development skills.
• Strong understanding of Telecom (will be advantage to have Device Management/ Subscription management landscape).
• Experience with Service operations / Network operations, with a proven track record of building innovative offerings and executing successfully.
• Strong Excellent coaching / mentoring skills Broad and ambitious thinker in driving value for our customers
• Successful track record in working with large Tier 1 customers. Experience with disruptive business models and customers will be an asset.
• Excellent communication and presentation skills, organization, and project management skills.
• Successful Track record in collaborating with and influencing cross functional teams towards an aligned strategic direction and execution.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

B.E/B.Tech

Additional Information