Job Description

Job Role Description: C&I - Delivery Program manager (C6 - C7) Basic Requirement: 1. Delivery leadership experience of Infrastructure support service delivery for portfolio of multiple accounts and or multiple engagements, large engagements 100-150 engineers in Onsite-Offshore model 2. 15-18 years of Infra ( Apps optional) support delivery experience 3. Excellent client management and stakeholder governance skills 4. Excellent Team people management skills Infra & Cloud Skills requirement: 1. Experience Exposure in managing traditional Infra Data center support, Cloud and Virtualization support, SaaS Platform Application availability support 2. Deep experience in service delivery of Infrastructure, DC, compute, storage, database, backup, network availability monitoring and management L1 L2 L3 Operations, 3. Some exposure and experience in Cloud based Service availability monitoring and management, Cloud Utilization Governance, Cloud Security governance 4. Good experience in managing Data center, Cloud technology transformation projects - transformation upgrade migrations consulting 5. Exposure and experience in managing to Service Desk Digital Work place EUC support projects 6. Application availability monitoring and L1 L2 man agement support experience will be an added advantage 7. High focus on driving operational automation using Scripting, ML, AI Operation & Project Governance, Financials: 1. Ability to drive KPI SLA metrics driven Managed service delivery Engagements # Fixed Cost - 24X7 operations, Fixed Cost - Migration Upgrades Transformation projects. 2. Conducing Regular stakeholder governance calls meetings # Weekly Monthly Quarterly 3. Managing Risks Issues without disrupting delivery 4. Skill X Competency X team size X Shift coverage - Optimization 5. Managing high Customer satisfaction Index 6. People management Skills - Managing High retention, driving high performance team culture, grooming talent to next level, 7. Account Revenue Growth and max imize Revenue realization by managing high Profitability 8. Guiding projected Revenue and profitability to management 9. Building New Business - Project effort Estimation skills, contributing to pre-sales, build case studies 10. SOW Contract formatio.

Job Requirements: Delivery Manager, Cost Management, Budget

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

• Delivery Manager