Job Description

Our mission We\'re making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That\'s for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We\'re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\'t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d\'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent and that\'s where you come in How you\'ll help us achieve it We\'re looking for a Distribution Administration Manager who\'s resourceful and excited about getting things done. You\'ll be responsible for performing administrative functions for our Distribution (User Acquisition) team as we rapidly scale our business in The Gambia. In this role, you\'ll: Support the user growth office and distribution teams from our office in Kotu Support user growth leads to ensure distributors are recruited and managed as per internal policy and procedures Be responsible for requesting, dispatching, and tracking usage of distribution-related supplies Be an administrative focal contact point for Interim firms, Wave and distributors for user growth. Possible tasks might include: Activating and deactivating distributors Verifying distributors\' attendance Sharing performance of distributors on a regular basis with their supervisors Calculating distributors\' due bonuses and preparing payment files on time Be the main point of contact with our interim firm partners who employ our hundreds of distributors Ensure distributors have up to date contracts and that they are paid on time Follow up on our interim firm partners\' invoices and bulk payment recharges Troubleshooting any technical issue distributors may face Helping with recruitment and training arrangements for distributors when needed Organize alignment\' sessions with the different teams working closely with distribution Help the distribution teams follow up actions in order of priority by consolidating key information Assisting distributors with access to all relevant platforms (slack, WhatsApp groups, etc) Liaising with field teams to dispatch all required stationery and merchandising material required and any other required supplies, tracking dispatched and available supplies and its use. Tracking client issues during distribution and making outbound calls to new sign-ups to collect data Providing basic training on distribution admin-related issues to the field teams Any other duties as may be assigned. Key details Location: Kotu, The Gambia, with occasional travel to field locations. Contract type: Permanent. Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months. We pay 100% of your health care insurance premium cost for yourself and your dependents. We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work. We help you live your fullest life now- we subsidize gym memberships and fitness classes. Airtime reimbursement. Free food and a beautiful office space Requirements 3+ years of experience in administrative operations such as payroll, performance, or training in a fast-growth environment. Proficient in English and a local language A degree in human resources, Economics, or any related discipline. Strong computer skills, especially with spreadsheets, Excel, and data visualization tools like Power BI & Tableau. Experience supporting sales, agents, or retail networks in a back-office administrative position is an added advantage. Experience leading networks of salespeople, agents, or retail networks in a back-office administrative position is an added advantage. Experience running payroll for 20+ people and having a strong understanding of The Gambia\'s labor laws is also an added advantage. You might be a good fit if you Are exceptionally organised, able to follow through on tasks independently, and able to manage priorities effectively Are detail-oriented and seek to achieve excellence in everything you do Are a clear and proactive communicator, both on written and verbal forms Are a self-starter and proactive about achieving ambitious targets Always seek to improve yourself through honest self-reflection Demonstrate tenacity and a willingness to go the distance to get something done Enjoy teamwork, but also know how to work well independently Our team We have a rapidly growing in-country team in Senegal, C te D\'Ivoire, Mali, Burkina Faso, Gambia, and Uganda, plus remote team members spread across the world. We\'re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You\'ll own your own projects at every stage, from understanding the problem to monitoring your solution in production. We\'re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa. How to apply Fill out the form below, and upload a resume in English. Optional: Please feel free to add a cover letter or note if there is anything additional that you would like to share about your interest in Wave/the role or your experience. We review applications on a rolling basis. Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

foundit