A Dispatch In-Charge's primary role is to oversee the efficient and timely daily operations of a dispatch department, which includes assigning routes, coordinating drivers, and monitoring deliveries. Key responsibilities involve managing a team, resolving logistical issues, ensuring compliance with regulations, and maintaining accurate records of shipments and driver activities. This position requires strong organizational and communication skills to coordinate with drivers, customers, and other departments, and to handle the fast-paced nature of logistics.
Core responsibilities
Manage daily operations:
Oversee the day-to-day activities of the dispatch department, including scheduling and routing.
Coordinate and communicate:
Assign routes and schedules to drivers, coordinate pick-ups and deliveries, and maintain communication with drivers and customers to provide updates and resolve issues.
Monitor and track:
Track the progress of deliveries and the location of vehicles, often using GPS, and address any delays or problems that arise.
Optimize processes:
Develop and implement strategies to improve dispatch operations, efficiency, and customer satisfaction.
Ensure compliance:
Make sure drivers and vehicles comply with company policies and transportation regulations and health and safety guidelines.
Manage staff:
Supervise and support a team of dispatchers by providing guidance, training, performance evaluations, and handling grievances.
Handle documentation:
Maintain accurate records of deliveries, driver logs, and customer information, as well as process relevant paperwork like freight bills.
Essential skills and qualifications
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