Job Description

Director-Delivery

Account Growth: Identify and pursue opportunities to upsell or cross-sell additional IT services and solutions. Own the revenue and margin for the accounts and help to meet the target given by BU Head. Keep a close tracking on the numbers and work with BU finance team to get the number reflected in system

Strategic Planning: Work with clients to understand their business objectives and align our services to support their goals. Own any new initiative that CSM brings to the table and work with service line leaders and drive to convert it to opportunity

Issue Resolution: Proactively address client concerns, escalations, or service delivery issues in a timely manner.

Reporting & Analysis: Provide regular account performance updates, service reports, and insights to both clients and internal teams.

Collaboration: Liaise with technical teams to ensure accurate solution design, implementation, and support.

Client Relationship Management: Develop strong, long-term relationships with key stakeholders within client organizations.

Contract & Renewal Management: Manage renewals, agreements, and commercial terms in coordination with legal and finance teams.

Team Leadership & Coordination: Lead internal account teams, including assigning responsibilities, coordinating activities, and ensuring team members are aligned on goals and deliverables.

Performance Monitoring: Track internal team performance against SLAs and KPIs, and ensure accountability for service delivery excellence.

Mentorship: Support the development and mentoring of junior team members or account coordinators involved in client support.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.