Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv. We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director- Software Development What does a great Director- Software Development do? In this role as a Director \xe2\x80\x93 Software Development, you will be responsible for delivery of projects, lead new technology adoption & cloud migration, people management and implement automation & AI for bringing in efficiency in Contact Services Technology portfolio. What you will do:

• Lead the delivery of multiple products in Contact Services Technology portfolio
• Set direction and strategy for cloud adoption and tech modernization
• Drive improvements across projects through automation and new technology adoptions
• Focus on innovation to drive efficiency and improved client experience
• Manage multiple stakeholders in different geographies
• Lead diverse team of developers, SMEs, project managers, business analysts, testers to achieve business goals

What you will need to have:

• 15+ years of experience in technology working at large organizations, preferably within Financial Services
• Strong background and understanding of full SDLC using .NET technology stack including but not limited to \xe2\x80\x93 C#, AngularJS, APIs, Microservices, Databases, etc.
• Experience with Contact Center technology (IVR, Chat, Visual IVR, Virtual Assistant etc.)
• Experience in Cloud technologies & modernizing tech platforms
• Experience with Agile, SCRUM, Waterfall, DevOps
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• 10+ years of experience in managing diverse teams
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives
• Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives
• Ability to think strategically, solve problems and make complex decisions
• Successful track record collaborating with cross-functional teams to drive alignment and action
• Excellent communication (written, verbal, and presentation) and interpersonal skills
• Prior experience with tools such as JIRA, Confluence, Clarity

What would be great to have:

• Experience with AI/ML
• RPA and Chatbot
• Salesforce experience

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.