Job Description

Company Description

• Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers.We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity.United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across truly value.

Publicis Sapient is looking for a Salesforce Commerce Cloud (Demandware) Director to join our team of bright thinkers and doers. You will be a part of a highly skilled capability group, working for clients across various verticals, will own the technical vision, and will be accountable and responsible for creating, explaining, validating, evolving, and guiding the realization of the Architecture with all of the system's stakeholders, including clients and team. You will own the process and ensure the highest quality construction, improve the value and quality of the delivered solutions and enhance the potential of the technical team. You will autonomously evaluate eCommerce products, establish standards, define the architecture and be accountable for the necessary health of the overall solution. You will teach, mentor, and share knowledge, improve processes and develop systematic solutions to problem patterns.

• Architect Digital Consumer experiences leveraging latest SFCC technical stack like SFRA/Headless.
• Define and assess application and technical requirements and understand the current state of technology to define opportunities that create business value and translate functional requirements and high-level solution designs into detailed SFCC technical design.
• Employ the most suitable integration technology to integrate with the external and third-party systems including but not limited to ERPs, CRMs, ESBs, Tax and Payment Services, Address Validation System, external loyalty programs, etc.
• Define best practices to manage performance and scalability of the ecommerce solution, manage technical and non-functional requirements.
• Support RFP responses by owning the technical stack and effort estimate of the RFP responses.
• Mentor and guides team by improving commerce cloud platform knowledge, development skills, goal setting, performance evaluations and performance evaluations

Qualifications

• 16+ Years of architecting commerce application with Salesforce Commerce Cloud
• Experience in integrating Salesforce with Multiple Salesforce clouds like Marketing, Sales and Service Clouds covering various cross cloud use cases.
• Ability to integrate Salesforce with CMS platforms with multiple integration approaches.
• Experience in designing scalable multi brand and multi country solutions for global clients
• Own platform governance activities ensuring safe-use of commerce cloud resources like reviewing/ mitigating/ resolving of error logs & performance issues, etc.
• Design, document and help optimize the CI/CD strategies (leveraging tools like Jenkins and DevOps practices), enforce Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Employ the use of proofs-of-concept (spike solutions) to validate cost estimates and de-risk technical solution delivery
• Identifies all desired third-party software products and documents the dependencies between system elements and these packages
• Experienced in conducting workshops with the customer team
• Prepares cut-over, rollback, data migration model/plan
• Build a culture of engineering excellence (quality, security, performance, scalability, availability etc.) and design solution for fault-tolerance with appropriate fail-over mechanisms to enable service continuity, gracefully degrade as necessary, and minimize service outages
• Prepares time and cost estimates, identifies and mitigates project risks, plans the full project life cycle and recommends approaches to improve time to market
• Diagnose and resolve technical problems related to commerce implementation, lead a team in resolving priority issues
• Well-versed with one of the Software development methodologies – Agile, SAFe, etc.; can work with the Project Manager in defining the plan, identifying and managing the dependencies, identifying and estimating the stories.
• Experience in integrating Salesforce commerce clous with Salesforce Marketing, Sales and Service cloud covering various cross cloud use cases.
• Deep understanding and experience on SFRA and Headless implementation.
• SFCC B2C Architect certification
• Experience in Service Management with ITIL
• Scripting/development experience with more than one of the following: Python, Ruby, Bash, Node.js, Mocha/Chart
• Experience using Docker/containerization
• Knowledge on enterprise design patterns and cloud design patterns
• Excellent written and verbal communication skills
• Process orientation and the ability to define and setup processes
• Knowledge of one of the leading cloud platforms AWS, GCP or MS Azure is an added advantage

LOCATION;- Gurugram/Bengaluru/Noida/Mumbai
Additional Information

• Gender-Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being