Job Description

Job Responsibilities Broad Objective of the role: Functions as the leader of the hotels- revenue generation. Director of Revenue is responsible for room revenue maximization, revenue forecasting, managing the hotel information on various OTA channe

Job Responsibilities Broad Objective of the role: Functions as the leader of the hotels- revenue generation. Director of Revenue is responsible for room revenue maximization, revenue forecasting, managing the hotel information on various OTA channels, accurate content about the hotel accross channels. Regular updation of the pricing to achieve the maximum revenue keeping in line with the demand in the market, the key function for DOR along with the rate parity accross all online channels. Leads and manages day-to-day activities related to the revenue and reservation function with a focus on building long-term, value-based customer relationships that enable achievement of hotel sales objectives, to develop strategies to maximize revpar, profitabilty and grow market share. Key areas and roles: Financials & Planning .Presents the Room Revenue, Banquet & Outlet budget Revpar, Spa and other revenue center budgets to DOSM. .Ensures that EBITDA margins to be in line with the hotel revenue. .Ensures RevPar Leadership with consistent ADR increase thereby ensuring highest EBITDA for the hotel. .Ensure consistent revenue generation through GDS channels. \' Internal Process\'.Extracts and analyzes data in order to draw viable/actionable business conclusions. .Prepares forecasts of revenue, profit, demand and occupancy for rooms and banquets. .Manages all revenue, profit and demand data associated with rooms and function space. .Responsible for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. .Ensures that the BAR & rate slab pricing is fixed as per the schedule. .Responsible for OTA marketing / promotion plans. .Conducts competition analysis for effective hotel pricing. .Creates pricing strategies for revenue maximization during Peak, Shoulder & Lean periods. .Ensures to do room revenue forecasting in a timely manner. .Creates promotional plans to enhance revenue. .Provides inputs to the sales team pertaining to materialization through various channels & corporate rate codes. .Generates revenue reports for revenue analysis on monthly basis. .Guides the reservation team for effective inventory management to optimize room category revenue generation. .Ensure prompt & accurate reverts for all room related queries by the reservation team. \' Customer .Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. .Develops strong partnerships with local organizations to further increase brand/product awareness. .Develops and manages internal key stakeholder relationships.\' People .Partner with Human Resources to develop departmental workforce plans, hiring schedule, interview and select candidates that demonstrate the TATA and IHCL values along with core functional expertise. Assign buddies to new team members and monitor the progress of departmental induction. .To set department and sub-department goals which are in line with the hotel and department strategies. Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs. .Identifies the developmental needs of others and coaches, mentors and helps others improve their knowledge or skills. .Ensures disciplinary procedures and documentation, adhering to the standards of Tata Code of Conduct and values of IHCL. .Identifies departmental and individual training needs, develops training calenders, conducts training and recommends suitable training programs to address individual capability gaps. Participate in certification of team members in key skills. Ensures self and directly reporting managers attend appropriate core training classes. .Creates a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program. .Creates a culture of Trust, Awareness and Joy by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans.\' Audit and Compliance .Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance. .Prepares the internal audit checklists as per the IHCL Safety Guidelines. .Adheres to all departmental legal compliances.\' Safety .Identify risks and develop HIRA (Hazard Identification and Risk Assessment). .Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity).\' Job Requirements Functional Competencies: Sales Tools & Techniques Budgeting & Forecasting Knowledge of HR, Training, Sustainability, Revenue Management Business Acumen Written, Verbal, PR Skills & Communication Revenue & Yeild Management Pricing & Selling Techniques Behavioural Competencies Strategic Thinking Analytical Thinking Result Orientation Decision Making Mutual Respect Planning & Prioritizing

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