Job Description

Position Summary Director of Operations - Local Contract (Only Indian Nationality) Reporting to: General Manager Your purpose will be: The Director of Operations is an inspirational ambassador of the Raffles, Udaipur and responsible for day-to-day op

Position Summary Director of Operations - Local Contract (Only Indian Nationality) Reporting to: General Manager Your purpose will be: The Director of Operations is an inspirational ambassador of the Raffles, Udaipur and responsible for day-to-day operations. Ensures the delivery of a consistently high level of memorable luxury guest experiences, colleague engagement and profitability across all aspects of the operation. Through providing strategic planning and inspirational leadership the Director of Operations creates a positive high performance and high engagement culture. What you will be doing: . The Director of Operations is accountable for all aspects of the operation under the guidance of General Manager and work in close partnership with Rooms and Food & Beverage department to ensure a seamless five star guest experience with each outlet optimizing its performance. . Consistently delivers memorable and Raffles Branded service experiences . Builds a high performing and highly engaged team Your key responsibilities & contribution will be: . Ensures that delivery of Raffles personalized guest experience is the key focus across all areas of the hotel . Leads by example in developing high quality relationships with the guests, ensuring that all tasks relating to guest service, comfort and satisfaction are treated with utmost priority. . Analyses feedback and trends in guest satisfaction taking appropriate action to strive for enhancements at every opportunity. . Has expert knowledge of the facilities, services and events offered by the hotel and the surrounding area and actively promotes them as well as all amenities and programs offered by the company. . Ensures that the team are fully aware of the Standard Operating Procedures including but not limited to Raffles brand standards and LQA standards, and are capable of delivering them. . Builds a culture of prioritizing quality improvement through training plans, quality audits, corrective action plans, and regular review. . Liaises closely with all Heads of Department with regards to servicing and handling of high profile guests. . Works in partnership with Talent & Culture team to create a positive, diverse and empowered, high performance culture, role modelling inclusive 'inverted pyramid' leadership, and nurturing talent to ensure that all HOD's are effective in their current roles and developed to their full potential. . Ensures that Standard Operating Procedures and On Job Training Programs are in place and delivered across the operations to build capability and meet brand and service standards. . Works in partnership with the Finance & Business Support team to optimize financial performance while enhancing brand reputation and value. . Responds to any changes as dictated by the needs of the industry, company or hotel. . Maintains all hotel records and forms required for audit purposes and as prescribed by local management and policies. . Ensures that all departmental reports and correspondence are completed punctually and accurately. . During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The Raffles Udaipur relies on the flexibility of its colleagues to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. What you will need to do this role: . Minimum of 8 years' experience required in a senior leadership role. We encourage existing Director of Operations, Director of Operations, Director of Operations to apply for this role . Should have strong F&B background & prior working experience in Luxury hotel brands . University/College degree required . Demonstrates courage, confidence and a positive outlook across a wide range of challenging situations. . Develops, mentors and empowers team members inspiring them by building a positive culture . Advocates guest passion. Makes guests and their needs a primary focus in developing business initiatives. . Inspires, engages and motivates the team to achieve a shared vision . Collaborates with colleagues across the hotel, communicating clearly and consistently to ensure understanding . Enables the team by directing, coaching, coordinating and monitoring resources and activities to achieve goals . Seeks opportunities to self-develop, is detail minded, highly organized and time efficient to ensure that goals are met . Operational decision making - provides practical solutions to complex operational problems . Monitors market trends and understands their impact on the strategic plans of the business . Understands financial data and the operations of their own and other departments . Identifies opportunities for business improvement and change, develops and implements change initiatives How you will be Extraordinary: . Your passion for hospitality and your enthusiasm for what you do are clear for all to see. . You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble. . You are adaptable, and enjoy doing a variety of different things. You would never say 'it's not my job!' . You work well under pressure, juggling tasks and prioritizing brilliantly, so that you consistently deliver to a high standard . You have an eye for detail and are committed to doing everything you can to get it right first time f or our guests and colleagues . You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience . You are an expert in what you do best, and have the appetite to learn how to do new things . You are self-motivated, and take ownership for driving your own performance, thriving on being trusted and being given freedom in how you do your job . You work brilliantly with colleagues across the hotel so that we are one team delivering a seamless and memorable guest experience What is in it for you . Opportunity to develop your talent and grow within your property and across the world of Raffles and Accor . We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential . Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe. . Ability to make a difference through our Corporate Social Responsibility activities Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit com/ (http://url7271.jobalerts.accor.com/ls/clickupn=SNbutSxLeM2tBpUnp6JLpdjZspWa7DuekJUpnaxhPSnW6Gm-2BB7bMXxK8Q-2Bkvmg76VXoc_ZUllv3c5ssvZkCKmmNbqc5xFoLP9Z61Kmd5b5sXAKB7bvApNnrAtPJ47POJhjNoX4GH-2BXxKYG06yfIoxloxmuEoFz2RmPD8hUJqyFwYaKwSP2yOFZLIrK3G4knzp1TwuEEUxqoPaelqvrj61ICcPM4iMkXtCtrOaNOrmccYm5oXDtDUyThUHLRiSxUEq1jS4Exj-2FWugj-2Fs-2BntRj1KQ2W4Sf72LU-2FXvgo6ec5ZiLiP5h91OI5R4OsDTus74Pqi16sG9HPBc1s3A1TwQk0S1lsrfFADVm-2BDZgPH-2F7loAM5qCEGtT6QdKJaOD9iMpgzE-2BNkMvkkkm8fdUQ9gwOIN919-2FPKEV3WKEzlPG8yqCxZ84-2FYmL-2BNJbIkusS-2BuOWvZGYmEQXFW0aB4gGSlIFPHNTdqbGt3wx-2B0exIzUJgatWB-2BVJrn3ySc-2FkSA1OT1YLHqk8frRDeZbmQbV19yb6tmBfViv4DRoJPpdx9BbKADW0mTkSs-3D) Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS