Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members\xe2\x80\x99 trainings. He / she ensures the highest levels of customer satisfaction.

What will I be doing?

As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:

• Exhibiting behavioral styles that convey confidence & command respect from others; making a good impression & representing Hotel in alignment with its values.
• Identifying & understanding issues, problems & opportunities; obtaining & comparing information from different sources & draw conclusions, develop & evaluate alternatives & solutions, solve problems, and choose a course of action.
• Conveying information & ideas to others in a convincing & encouraging manner through a variety of methods. Strong public presentation skills.
• Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
• Gathering information & resources required to set a plan of action for self and/or others;
• prioritizing & arranging work requirements to accomplish goals and ensure that the work is completed.
• Setting high standards of performance for self and/or others; assuming responsibility of work objectives; initiating, focusing & monitoring the efforts of self and/or others towards the accomplishment of goals; proactively taking actions & going beyond what is required.
• Leading & participating as a member of the team to move toward the completion of common goals while fostering cohesion & collaboration among team members.
• Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals & lasting relationships.
• Supporting colleagues with diverse styles, abilities, motivation, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potentials.
• Provide guidance & feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Understanding and leveraging associate talent & capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department & business objectives.
• This job description is not intended to be an exhaustive list of all responsibilities, skill, effort or working condition associated with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change

What are we looking for?

A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: Passionate about delivering exceptional guest experiences.
• Integrity: Do the right thing, all the time.
• Leadership: Strive to be leader in our industry and in our communities.
• Teamwork: A team player in everything you do.
• Ownership: Take ownership of your actions and decisions.
• Now: Operate with a sense of urgency and discipline. \\
• Experience in F&B
• Experience in Luxury segment
• College degree or equivalent.
• At least 3 years of relevant experience.
• Experienced in the Hospitality, Travel or Leisure industry management.
• Proficient in English to meet business needs.
• Proficient in Microsoft Office.
• Strong commercial acumen.
• Resourceful, creative and able to maintain flexibility.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton