Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For and World\'s Most Admired Companies 2022. Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. What You Get To Do In This Role: The Director of Operational Excellence reports to the Vice President of Operational Excellence. This Operational Excellence team is a high-impact and highly influential team that is responsible for driving enterprise-wide operational leverage. In this role, you will be a senior engagement leader, drive and accelerate enterprise-level transformation and operational process improvement. You will directly and indirectly lead a cross-functional and inter-disciplinary team to rapidly assess, diagnosis, recommend and implement process improvements to yield operational excellence. The ideal candidate is cross-functionally experienced, has a track record of driving transformation, expert influence skills at executive and core team levels, and high work ethic. This position requires strong leadership and influence skills, and you must be able to reimagine how work gets done. Our strategic programs are global, enterprise wide, and cross-functional in nature. A deep understanding of management consulting, program management, process design, implementation, change management, and release management is required for you to be successful in this role. This is a hands-on role that requires the ability to work effectively at all engagement and activity levels. Reports to VP of Operational Excellence Principle leader on enterprise-level transformation and process improvement efforts Work in and exposure to top company and functional priorities Be part of a world-class, high impact team Qualifications To be successful in this role you have: 15+ years of experience leading and driving Operational Excellence or Strategic Program Management in a top technology company or equivalent experience in management consulting. An all-around athlete with deep experience in multi business functions / disciplines Energetic self-starter with a proven track record for getting things done in a high-growth, ambiguous environment Highly skilled at building trusted relationships and influencing others, particularly with executive leadership teams. Strong understanding of the \'heart of the business\' and experience working directly or indirectly with various business functions and multiple aspects of the business value chain, from business and product development to downstream support operations. Ability to think strategically, understand the big picture and connect the dots between strategy and operational priorities, as well as translate the strategy into effective execution and tangible outcomes. Ability to manage effectively in a matrixed organization, drive sponsorship for outcomes and maintain cross -functional status and alignment to key business priorities. Excellent project management skills and the ability to lead complex projects to completion. Strong level of comfort with business and technical discussions, with the ability to understand and articulate the business impacts of technical actions and vice versa. Preferred Knowledge and Experience In-depth understanding and/or certifications of core operational excellence areas such as process improvement, Lean Six Sigma, portfolio management, project management, Agile and change management. Ability to strategically lay out plans, and support requirements to get to objectives. Strong capability in developing project plans, KPI development and proficiency with analytics and modeling. Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing. Familiarity with the enterprise software/ SaaS industry highly desirable, including ability to speak to market and competitive trends and confidently articulate ServiceNow\'s solution set. JV20 For positions in California (outside of the Bay Area), we offer a base pay of $161,010 - $281,790, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area please contact your recruiter for additional information. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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