Job Description

Summary

Administration

Ensure alignment of departmental activities with the Corporate Human Resources Strategy and oversee the implementation of relevant hotel-level initiatives. Represent the Human Resources function on the Hotel's Executive Committee. Coordinate and monitor all activities within the Human Resources Division. Prepare, maintain, and update the Human Resources Departmental Operations Manual. Ensure compliance with all Company and Hotel Human Resources policies and procedures. Ensure strict adherence to government-mandated labor laws and employment legislation. Oversee employee welfare programs, ensuring benefits are competitive and relevant to the local market. Ensure timely submission of required Human Resources documentation to Divisional/Regional HR Specialists. Conduct regular departmental communication meetings to foster transparency and engagement.

Customer Service

Support the hotel's commitment to service excellence by recruiting and training individuals who deliver outstanding guest experiences. Ensure the Assistant Human Resources Manager provides professional, courteous, and empathetic service to internal customers and visitors to the HR Division.

Financial Management

Contribute to the hotel's financial objectives through effective and efficient HR management. Prepare the Annual Human Resources Budget in alignment with hotel goals. Maintain optimal staffing levels and payroll systems to maximize productivity and control labor costs. Research and recommend competitive compensation, benefits, and incentive structures. Ensure strict adherence to departmental budgets, cost control measures, and proper expenditure approvals. Ensure compliance with all financial policies, procedures, and reporting requirements related to HR operations.

Marketing & Communication

Implement a robust Employee Communications Program to enhance awareness of Hyatt International's Corporate Strategy and operational philosophy.

Operations

Ensure that employee facilities meet Hyatt International's standards of quality and functionality. Represent the hotel in union negotiations and related activities, in collaboration with the Regional HR Specialist and hotel management.

Personnel Management

Ensure fair and consistent treatment of all employees in accordance with employment terms, local laws, and company policies. Oversee the recruitment and selection process, providing effective solutions to departmental hiring needs. Support the development of supervisory and managerial staff through succession planning, coaching, mentoring, and leadership training. Oversee the training and development function for all hotel employees. Assist in the training of HR team members to ensure they possess the necessary skills for optimal performance. Foster strong professional relationships across all employee levels, with a focus on welfare, safety, and career development. Ensure employees report to duty punctually, maintain proper grooming standards, and adhere to uniform and identification protocols. Champion the implementation of "The People Philosophy" across all hotel departments.

Other Responsibilities

Maintain professional relationships with counterparts in competitor hotels, business partners, and relevant external organizations. Adapt to changes in the Human Resources function as influenced by industry trends, company directives, and hotel needs. Understand and comply with the hotel's Employee Handbook, particularly policies related to fire safety, hygiene, health, and workplace safety. Attend training sessions and meetings as required. * Perform any other duties and responsibilities as reasonably assigned.