Job Description

17 Nov 2025

Business Unit:

The Taj Mahal Palace & Tower, Mumbai

Department:

General Management

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
Job Objective
Responsible for the entire F&B outlets (ADD/IRD/Lounge/Bar/Stewarding) in terms of financial performance, cost management, forecasting (P&L), and budgeting

Oversee HR-related factors, including hiring of senior managers and other team members, mandatory DiLog and training, and yearly vacation planning

Ensure implementation and adherence to all corporate concepts and playbooks

Facilitate talent growth and promotion within the department, fostering career development opportunities for team members


Essential Job Tasks

Be present on the floor to make sure what is agreed is running.

Areas of Responsibility
Ensure adherence to IHCL HACCP safety standards across all F&B areas

Conduct and facilitate F&B meetings and staff meetings to maintain clear communication

Hold monthly meetings with restaurant managers for open dialogue and operational alignment

Organize weekly F&B meetings (suggested Friday, 3 PM, for max 1 - 1.5 hours) to discuss targets, updates, and key matters with stakeholders

Act as the gatekeeper for training plans and their execution, ensuring compliance and effectiveness

Review the daily log book and communicate necessary actions

Conduct daily walks into all outlets to ensure adherence to agreed standards and concepts, taking immediate corrective actions if needed

Perform back-of-house inspections, including restaurants, loading bay, and stores, to uphold operational efficiency

Plan and execute the annual culinary calendar and promotional activities

Coordinate with Procurement to arrange sponsorship funds for initiatives

Conduct vendor meetings to stay updated on the latest products and industry trends

Stay informed on all discounting policies and ensure compliance

Manage and coordinate Dine@Taj and other corporate programs

Oversee festivities, approvals for complimentary checks, and special events coordination

Conduct monthly wine & spirit inventory, taking corrective actions as necessary

Ensure proper music selection and styling for restaurants and bars through an approved agency

Handle complaint and feedback-related matters for the department via TrustYou

Approve casual workforce requirements, if applicable

Coordinate internal audit checklists, including E&Y and IHCL Control Checklist compliance

Ensure knowledge and accurate closure of all TPAM (Taj Positive Assurance Model) points

Maintain adherence to Green Globe certification standards and sustainability initiatives

Participate in credit meetings, if applicable, to manage financial oversight

Attributes/ Essentials/ Other Information
Entrepreneur

Required Qualifications

10+2 or Apprenticeship Certification
Diploma/Graduation Hospitality Certification

Work Experience

6 - 7 experience years.
Different establishments from 4 stars to 5 stars

Languages Needed in Position

Fluent in spoken and written English.
If applicable local language appreciated.

Key Interfaces- External

Guests
Vendors

Key Interfaces- Internal

All F&B staff
Kitchen
Hygiene
Sales & Marketing
PR
Finance
Banquet
Steward
Procurement
Front office

Behavioural Competencies
Process Excellence
Result Orientation
Collaborative Engagement
Change Championship
Growth Mindset
Talent Enrichment
Guest Centricity
Personal Effectiveness
Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.