Job Description

LeadSquared is a leading Sales Execution SaaS platform used by over 300,000 users across 1800 customers in 25 countries to improve their Sales Efficiency.
LeadSquared differentiates itself by focusing on high-velocity sales processes and tailoring its product suite to fit high growth and fast scaling companies. EduTech, FinTech, HealthTech and Consumer Marketplaces are the top focus areas for LeadSquared. The company recently raised Series C round of $153 million and is on a fast-tracked growth path to build business globally.
Being a fast-growing, global SaaS organization, managing IT Infrastructure becomes a critical business function.
Responsibilities:

• 
  Head IT Operations and Helpdesk teams to support our needs and in the areas of different platform technologies, collaboration tools, and directory/authentication services
  Plan, resource, and schedule to ensure operational service level agreements are met
  Develop a multi-year roadmap for the group and own the execution plan
  Own the IT onboarding/ offboarding process in a fast-paced environment
  Governance and deployment of software and SAAS is automated and aligned with LeadSquared policies
  Be an IT Expert and Own the function at LeadSquared - Come with Solutions, not a Practice of No
  Manage internal and external teams, vendors and partners
  Represent the IT team in different company functions and audits - be an advocate for modern, efficient, SIMPLE solutions
  Build and formulate IT-related Risk and Compliance Policies
  Provide accurate and timely management information to support quality decision-making at all levels of the organization
  Drive escalation and resolution or important business functions
  Collaborate with all functions of the company to ensure IT needs are addressed
  Work closely with internal Security and Compliance teams in fulfilling the requirements

• 
  10+ years hands-on experience in an IT Operations role, and experience managing or working service/support roles
  5+ years of team handling and experience working with leadership to execute on strategic IT investments
  Experience growing a team in a fast-paced, high-growth environment
  Expertise in networking, DNS, DHCP, AD and other IT Tools such as patch management, endpoint protection, etc.
  Expertise in O365 Administration, Azure AD, Okta, OneLogin, etc.
  Demonstrably deep understanding of IT Operations and Service/Support needs in a high-growth technology company
  Ability to reason holistically about end-to-end Enterprise ecosystems
  Experience building and maintaining automation and integration of enterprise IT SaaS platforms
  Experience building corporate IT knowledge bases and writing policies/processes
  Experience with open-source tools and managing full lifecycle of IT Infrastructure projects
  Be passionate about DevOps, or its principles, especially in applying software engineering principles to IT Operations and Services
  Excellent interpersonal, team leadership, and verbal and written communication skills
  A positive attitude and ability to handle competing priorities
  Self-starter mentality and high motivation
  Share and work in accordance with our value
  Certifications such as CCNA will be an add on