Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. The Role ServiceNow is experiencing tremendous growth through the market acceptance of our cloud-based Enterprise Service Management offering. We are seeking a proven & experienced professional to lead a global cross-functional sales strategy, planning and operations function within our Sales Development Sales Strategy, Planning and Operations team. You will work closely with the VP Global Sales Development to set business strategy, lead sales planning, establish and execute a consistent operational cadence, and generate business insights. You will bring structure and sustainable, scalable processes to support sales growth and ensure x-functional alignment. The ideal candidate will have global experience leading organizations in a rapid growth phase establishing and refining strategy, planning and operational capabilities in a global sales organization improving sales processes and tools to scale and partnering with sales and functional stakeholders at all levels to achieve business priorities. What you get to do in this role: . Inspire, lead, and develop a small, high-performing direct plus matrixed team . Act as a strategic partner to the VP of Global Sales Development (GSD), actively participating in shaping the GSD GTM strategy. This includes building actionable plans to capture opportunities and maximize future revenue growth . Demonstrate strong systems acumen and the ability to deliver identification, implementation, and integration of new capabilities and improvements to the existing business ecosystem, enabling the evolution of pipeline generation . Champion change initiatives across the GSD organization, possibly requiring travel and serving as the proxy of the VP in closed conversations, to achieve outcomes and maximize impact on the organization . Fundamentally refine and standardize processes, policies, and workflows across the global GSD operations teams and relevant stakeholders, including the broader sales operations organization . Drive an integrated strategy and planning function, ensuring alignment with peer leaders and all key stakeholders . Establish and execute a proactive operational cadence to ensure the health of the GSD business, including forecasting, pipeline management, KPI tracking, conducting business reviews, and more . Take ownership of annual planning activities, encompassing org structure adjustments, revenue growth projections, headcount planning, territory/quota setting, and coverage evolution . Initiate and lead various complex cross-functional initiatives aimed at driving growth, increasing productivity, and efficiently scaling the business, including third-party vendor management . Build organizational capabilities to provide proactive, actionable insights into business drivers, identify areas of opportunity or risk, and drive critical business decisions . Collaborate closely with peer leaders to establish best practices, foster knowledge sharing, and promote skills development across the organization . Produce presentations to brief and influence senior stakeholders, effectively communicating the vision and strategy of the GSD team Qualifications In order to be successful in this role, we need someone who has: 8+ years sales strategy, sales ops, consulting and/or highly related experience Confidence building, managing & coaching high performing teams Sound business acumen deep knowledge of sales & GTM strategy Keen structured problem-solving and analytical abilities able to frame a business problem, analyze options and provide recommendations Adept at building trusted relationships and influencing at all levels Excellent communication skills (verbal and written) able to convey complex ideas in a clear, concise manner for exec audiences Experience challenging the status quo and setting new strategic & operational direction based on fact-based, data-driven analysis Sharp operational mindset skilled at building processes to scale Superb analytical skills able to translate data into actionable insights Demonstrated skills in business transformation, collaborating in a matrixed environment and leading large-scale programs Self-motivated with an ability to manage multiple concurrent initiatives You are a continuous learner, enjoy taking on new challenges and are comfortable handling ambiguity You love winning as a team and always have your teammate\'s back Bachelor\'s degree MBA/advanced degree preferred Advanced Excel and PowerPoint skills Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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