Job Description

Director - CORS Refresh - Production


Job Number: 3221771
POSTING DATE: Sep 12, 2022
PRIMARY LOCATION: Non-Japan Asia-India-Karnataka-Bengaluru
EDUCATION LEVEL: Bachelor's Degree
JOB: Other
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Director

DESCRIPTION
Client Regulatory Services - Director —KYC Refresh Team RTB

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Client Onboarding & Regulatory Services (CORS) is an Operations function within Institutional Securities Group Product Operations (ISGPO) and is responsible for regulatory client onboarding, refresh and screening.
KYC Refresh supports a number of regulatory compliance requirements specified by our local/global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customer's identity and their business.

The Refresh team is responsible for managing the refresh program across global jurisdictions. The team partners closely with Global Financial Crimes, Legal and Compliance, internal/external stakeholders to contribute to the success of the refresh program.

Morgan Stanley is seeking a Director for Refresh Team in Bangalore.



Responsibilities:

Understanding and implementation of KYC standards, guidelines, policies and procedures
Face off to multiple teams to resolve KYC exceptions and obtain approvals where necessary
Engage with multiple stakeholders to track exceptions and KYC completion
Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
Effectively address any issues that might be escalated by either internal or external customers
Identify special training needs that may benefit team members to increase team efficiency and quality
Proactively highlight potential issues to management
Drive Process improvements and implement process changes as necessary
Identify root causes, understand connections and implications and evaluate alternatives
Make decisions that are effective and well-grounded based on guidelines, policies, and insights
Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
Be flexible to multi task and effectively manage priorities across the wider function
Act as an escalation point for client issues - troubleshoot cases and collaborate on solutions.
Interact with subject matter experts to develop FAQs and standard responses to common themed queries.
Communicate with focus clients and sales coverage to provide regulation guidance, organizing client calls where needed.
Prioritize, track and consolidate escalations in an organized and concise manner
Review cases before handover to Non Market Risk for assessment
Represent the team at Working Groups and Steering Committee meetings, providing progress updates.

QUALIFICATIONS
Experience with leading a new team with Subject Matter Expertise
Strong interpersonal and verbal/written communication skills
Leadership and oversight of the analyst/ associate members
Excellent interpersonal skills necessary to work effectively with colleagues and senior management
Strong relationship building skills to influence/negotiate desired outcomes
Ability to deep-dive and investigate issues to see a successful resolution
Experience with the build out and execution of a new team or procedures
Ability to identify risks and issues and successfully navigate through to completion
Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
Develop and lead a team that is responsive to dynamic organizational and operational changes
AML, client onboarding, or client reference data experience desired
College/University degree or equivalent with a business focus and relevant/proven experience