The Director for Client Services Center of Excellence is a senior leadership role within Market Operations Customer Support and is responsible for enabling the Trading and Banking, FX and Equities Customer Support Organizations to deliver best in class support to customers across the trade lifecycle. This role provides a strong interlock with cross-functional teams for the delivery of strategic platform offering. The role looks after a multi-disciplinary team and interfaces with various delivery groups and functions.
This person will have senior individual contributors directly reporting into the role and is tasked to support and grow the team members ensuring their ability to measure and drive behavioral excellence across both process and quality adherence.
The position will include accountability to and collaboration with multiple internal and external global stakeholders, including Proposition, Sales and Account Management, Product Management, Technology, and Operations. This role will drive strong partnership with the business division and will help define operational and strategic priorities within the Customer Support teams.
Responsibilities
Learning and Development:
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.