Job Description

Creating a better online experience with cookies. We care about your experience online, that's why we use cookies to make sure our website runs smoothly while personalising your visit for your ease of use and convenience. To choose what cookies you want to accept, select "Manage cookies". To accept all cookies for the best possible experience, select "Accept all". If you'd like to learn more about how we use cookies and to manage your selection, visit our Manage Cookies
Reject All Accept All
Search Jobs
Job Details
Director - Channel Management & Business Efficiency

Requisition Number: 44224
Job Location (Short): Mumbai, IND
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 17/11/2025
Posting End Date: 01/12/2025
:
Job Summary

• Driving penetration of all liability and wealth products; CASA, TD, FX, IS, INS, FAS
• Sourcing guidelines, Channel contribution, sourcing city strategy, headcount and productivity metrics, new booking quality and portfolio shape
• Drive portfolio activities to improve profitability as well as balance
• Managing portfolio revenue & book through balance build programs
• Identify sourcing trends across channels & take corrective measures as necessary
• Implement strategies / campaigns for higher product mix, resource activation & cross sell in new branches/ channels
• Work in close coordination with Product/ segment teams for new initiatives & process updates
• Jointly frame and launch sales contests with products/segments to drive sales KPI's and productivity of the sales team(s) across channels

Key Responsibilities

• Develop and execute on short team and long term business strategy to build competitive advantage and grow market share
• Assist Head - Affluent Distribution to ensure implement changes to Internal Standards and procedures, in line with development of business
• Support to e strict compliance of internal procedures, in line with the standards ladi down in quality policy
• Ensure compliance of all applicable internl procedure controls and regulatory requirements
• Drive to ensure speedy resolution of customer queries and complaints in accordance with laid down procedures and quality standards

Strategy

• Share feedback with relevant stakeholder's basis frontline interaction
• Roll out Group/CPBB initiated strategic steps across all frontline and manager levels within Affluent Banking
• Deliver business enablers and process enablers for new business
• Implementation of performance metrics for all Channels
• Improve service standards for all channels
• Influence frontline behaviours through Scorecard interventions
• Designing and tracking contests for frontline along with segments and analytics
• Activate sources of leads to achieve acquisition targets
• Competition analysis and benchmarking

Business Processes

• Strategic Thinking & Execution
• Leadership & People Development
• Strong Sales Acumen
• Customer Focus & Relationship Building
• Analytical and Financial Skills
• Regulatory and Compliance Awareness
• Communication & Stakeholder Management

People & Talent

• Lead, mentor, and develop sales channel Strategy to achieve business objectives.
• Foster a high-performance culture focused on sales excellence, service quality, and compliance.
• Provide direction and support to frontline teams (Relationship Managers) through the branch leadership team.
• Drive training and capability-building initiatives to enhance wealth advisory skills across the sales force.

Risk Management

• Ensure adherence to internal policies, regulatory guidelines, and compliance requirements across all affluent business activities.
• Collaborate with risk and compliance teams to implement controls and mitigate operational and reputational risks.
• Instill a strong risk culture among teams and ensure ongoing monitoring of client suitability and product appropriateness.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Affluent Distribution channels
• Digital Banking
• Client Experience
• Product/ Segment teams
• Finance
• Retail Analytics
• Retail Operations

Other Responsibilities

• Oversee sales channel Performance: Ensure strong financial outcomes, operational efficiency, and service excellence
• Grow Wealth Business: Guide WRMs in deepening client relationships and expanding wealth solutions adoption
• Enhance Client Experience: Promote relationship-based engagement and customized wealth solutions
• Ensure Operational Standards: Maintain compliance, risk controls, and service quality
• Develop & Support Teams: Provide mentorship and guidance to strengthen the capabilities of WRMs

Skills and Experience

• Relationship Management
• People management
• Retail Branch Banking
• Leadership
• Mentoring

Qualifications
Education Bachelor's degree in Business, Finance, or related field (MBA preferred)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
Standard Chartered 2025. All rights reserved.
x
Cookie preferences
Tell us which cookie categories you consent to by using the sliders below. You can change your preferences any time by clicking on Manage cookies on our homepage.
Stricly necessary cookies (always active)
Your security and privacy are our top priority, that's why these cookies are always on to ensure the safest and smoothest online experience.
Show More Details
Stricly necessary cookies (always active) Provider Description Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Functional Cookies
For your ease of use and convenience, these cookies remember the choices you made (e.g. language and region) and personalise our website to make it most relevant for you.
Show More Details
Functional Cookies Provider Description Enabled
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Advertising Cookies
To make sure we only send what's most relevant to your needs, these cookies help us and our partners understand what matters most to you. The data collected can be shared with third parties, such as advertisers or platforms, to create an ecosystem that is always relevant to you.
Show More Details
Advertising Cookies Provider Description Enabled
LinkedIn
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google Tag Manager
Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.

Skills Required