Job Description

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The Technical Risk Management team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, is responsible for establishing and maintaining the Company's Artificial Intelligence (AI) risk management and governance framework.
The Director, Artificial Intelligence (AI) Risk Management is an emerging role focused on managing the risks associated with the development and deployment of AI systems within American Express.
The incumbent will be responsible for executing on the overall risk management and governance framework for Traditional AI and Gen AI adoption at the Company. We are seeking an experienced Director to be a part of this exciting journey.
Responsibilities

• Implement AI risk management framework, AI risk policy, and AI risk capabilities to identify, measure, manage, monitor, and report risks related to Traditional AI and Gen AI.
• Identify heightened and novel risks presented by Traditional AI and Gen AI and oversee controls in line with AXP's risk and control framework. Establish guidance and requirements for minimum recommended controls for each risk pillar in partnership with first and second line of defense.
• Leverage AI risk framework to conduct risk assessments at an aggregate level and for various AI and Gen AI use cases, across the AI use case lifecycle.
• Develop Board and management reporting on key risk metrics towards early identification of key Traditional AI and Gen AI risks.
• Execute monitoring and testing processes to continuously evaluate AI risks.
• Collaborate with leadership across Technologies, Privacy, Legal, Data and other organizations.
• Develop and track an enterprise-wide AI training module for AI risks.
• Support the Gen AI Risk Governance Advisory Council meetings, including related record keeping and preparation of materials.
• Track enterprise activities and develop leadership reporting as directed, including on AI risk taking, inventory, and escalations.
• Support build and maintenance of AI Risk Management capabilities.
• Support other internal teams on their regulatory exams/ reporting, public disclosures, board and risk committee reporting, etc.

Qualifications

• Deep technical expertise in AI/machine learning technologies and their potential risks, and strategic thinking ability to align AI risk management with business objectives.
• Minimum of Eight years-experience in risk management within the financial services industry.
• Proven track record in operationalizing risk management frameworks for existing and emerging risks.
• Advanced degree in Technology, Engineering, Risk Management, Computer Science, Mathematics, or a related discipline is preferred.
• Knowledgeable of relevant Financial Services industry regulations globally, and AI standards, and ethical principles related to AI.
• Knowledgeable of managing heightened and novel risks associated with AI and emerging technologies, in particular for Gen AI.
• Knowledgeable of large language models (LLMs) and technology architecture, especially for cloud-based deployments would be a plus.
• Proven expertise and track record in data-driven risk management and analytics tools / technologies.
• Ability to collaboratively deliver outcomes and results in a volatile, unstructured, challenging, and ambiguous environment.
• Excellent communication and leadership skills to influence cross-functional teams.
• Relevant industry certifications.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required