Job Description

Who are we?

Teva is a global pharmaceutical leader and the world\'s largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world\'s largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we\'ve built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!



Primary purpose and function of this position

IT Services and Support is looking for an experienced Service Desk Manager to lead a 24x7 IT helpdesk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities in a fast paced and growing environment. You should be an expert in IT End User Services processes and related technologies.

Qualifications

Education and Knowledge Requirements

• 10+ years in managing Services desk operations in a global landscape
• Strong Vendor Management skills to influence desired outcomes
• Excellent analytical and troubleshooting skills
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Demonstrated proficiency in communicating complex technical ideas in plain language to users both verbal and written
• Experience with ServiceNow or similar Incident Management Tool
• Experience with working in a pharma/Biotech/GxP environment is preferred
• Bachelor\'s in computer science, Engineering, or related discipline with an IT focus is preferred

Function

Information Technology

Sub Function

IT Operations

Reports To

In process of validation

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva\'s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva\'s global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.

Teva Pharmaceuticals