Job Description

Conference Center Corporate Meeting Specialist (Lead)

Organization Description

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

• Coordinate meetings and events within designated center. Work with internal partners in catering, audio visual and facilities to meet the clients' expectations Meet and greet each client daily, provide personalized high touch customer service
• Adhere to standards of operations established for Conference Center
• Handle day to day challenges with a proactive approach
• Ensure maximum utilization of space to achieve yearly utilization goals
• Maintain a professional, flexible, "can-do" level of service
• Participate in daily operations meeting as well as weekly review
• Execute pre conference call/meeting, and post conference call/meeting when applicable
• Manage space issues, escalate unresolved issues to manager
• Cover reception desk essential functions; answering telephone calls, returning emails promptly as required
• Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports
• Providing weekly/monthly reports - MIS reports, event forecast, event history etc.

Qualification

• Three plus years' experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
• Effectively manage guest experience and expectations through a high level of tact and diplomacy
• Highly organized with the ability to multi-task and apply judgment to priority
• Working knowledge of audio visual systems
• Flexibility to deal with a fast-paced, diverse environment
• MS Office skills, knowledge of EMS booking system (a plus)
• Must be willing to work flexible shifts covering conference center hours and locations

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.