Job Description

1. Main Mission :

The key role of the Digital FSR is to ensure customer sites are well connected to the cloud and ensure valid asset data is flowing from the customer site to the EAA platform. This position is accountable for:

\xe2\x96\xaa Upgrading the customer critical assets with smart sensors and communication features

\xe2\x96\xaa Configure gateway and connect critical assets to the cloud \xe2\x96\xaa Integration (preparation, connectivity, validation, and cybersecurity compliance)

\xe2\x96\xaa Collecting all data requested for Digital platform provisioning (done by Connected Services Hub (CSH))

\xe2\x96\xaa Supporting the preparation and execution phases of complex solutions

\xe2\x96\xaa On-site intervention following CSH insights from condition-based monitoring, customer requests, \xe2\x80\xa6 Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment)

2. Activities & areas of responsibility :

Review customer electrical distribution network (HV, LV\xe2\x80\xa6) to identify critical assets to be upgraded, compile all installation info (equipment and IT) and collect cybersecurity requirements

Preparation of work and staging: sensor pairing, custom model, firmware upgrade, gateway association to tenant, off-site testing; and validation of Bill of Materials including modem & SIM card

Installation of new sensors and/or protection relays on site

Configure communications and connect digital devices (relays, sensors, SMD, \xe2\x80\xa6) to gateway (southbound)

ETP connection: connect system to the Internet \xe2\x80\x93 Schneider cloud platform (northbound)

Commission the IT/IoT portion of the digital services: coordination with other SE Field Services Engineers / EcoExperts / Subcontractors / Customer\xe2\x80\x99s staff

End to End testing and validation to ensure successful connection

Troubleshoot End to End connectivity including ETP using procedure and ticketing tool

Compile project data for provisioning by CSH into EcoStruxure Asset Advisor (EAA) Platform, project data should be complete to prevent delays in CSH provisioning

Validate the communication architecture for devices and gateways in order to retrieve and publish data for the assets up to the EAA Platform.

Support the Project Manager and Sales Team to ensure the accurate functional needs of the customer. Be the high-level technical lead interface, able to discuss with C-level (CTO, Corporate Electrical Engineers, CIO).

Be the technical warrant of the services capabilities in front of the customer.

Support customer projects on all connectivity matters including cyber security and analytics (including 3rd party solutions and 3rd party sensors).

3. Main Interactions :

• Customers

• Planners / Operations leaders / Technical support / Quality / Project Manager / IoT Engineers

• Commercial team

• Connected Service Hubs (CSH)

• ETP (EcoStruxure Technology Platform) and gateways teams when needed

4. Key Success Factors :

• External client focused mindset with strong listening capability.

• Accountable, self-motivated and proactive.

• Ability to adapt and perform in a fast moving and often-changing environment.

• Excellent communication and interpersonalskills.

• Collaborative attitude with internal entities (Planners, Inside Sales, Technical Support \xe2\x80\xa6)

• Use all digital tools designed for SE FSR (OnSite, FSA, bFS, \xe2\x80\xa6)

5. Performance Measurement (KPI\'s)

• On time installation commissioning delivery and transition to CSH

• First time connect

• Number of sites commissioned

• Customer Satisfaction

Qualifications

• 2+ years university degree or equivalent experience with at least 1year of related experience

• Expert in Automation, IT solutions and networks (TCP/IP, Modbus, IEC61850\xe2\x80\xa6), digital systems integration, software specialist

• The job requires to stand, walk for extended periods of time + to lift and carry heavy objects up to 50 pounds

• Excellent communication and interpersonalskills.

• General knowledge of troubleshooting

Schneider Electric