Job Description

As a member of the Digital Content team, you\'ll ensure each content change request is delivered according to rigorous Digital processes and standards, at the highest level of quality and efficiency.

This role provides the excitement of hands-on publishing and delivery support, and also the opportunity to shape requirements for emerging CMS technologies, delivery platforms and future customer experiences.

Specific requirements:

• Enter and manage customer-facing content into an AEM (Adobe Experience Manager) content management system based on approved content requirements documentation
• Collaborate with Business, Product, Creative, and Technology teams to ensure content is authored in the CMS, and delivered to customers with quality and accuracy
• Drive automation and content intake/delivery process efficiencies
• Perform regression testing for new functionality releases
• Document job aids and process flows

Required qualifications, capabilities, and skills

• Excellent time management skills and a goal-oriented personality and ability to quickly learn new skills, systems, processes
• Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• 4-6 years of AEM, or other Content Management system experience
• A minimum of two years project management experience preferred
• Ability to analyze, diagnose and solve content issues
• Basic understanding of HTML, CSS and XML
• Working knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)

Preferred qualifications, capabilities, and skills

• A self-directed individual who operates with urgency, focus, and discipline
• Hands-on, completes tasks, and is dependable
• Excellent written and verbal communication
• Must work well in a geographically dispersed team environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.