Job Description

DGM/Head - Store Operation - D2CD2C HEADLevel-DGMLocation-BiharEdu-MBA-Tier 1 or 2 College onlyOnly Female Candidates (Diversity Hiring)Key Deliverables:Retail Store Operations:Strategic Store Rollouts-Ensuring all store deployment processes are completed in time for launch of stores (staffing/ inventory/ IT)Store Operations/Compliance/Profitability:- Ensure & Own compliance with all defined SOPs- Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)- Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.- Monitor all competitor activities and share recommendations for response- Ensure escalations are handled within the stated TAT- Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan- To ensure deployment of agreed programs across all storesBroadband Operations:- Enhance acquisition quality- Drive growth in contribution from higher rental plans- Mark territories for TSMs and drive productivity growth.- Increase the Tag utilization in Low Utilized NEs and buildings.- Working closely with Channel Partners and TSMs to support closure of leads- Drive engagement with residential societies (RWAs) to make the preferred- service providerCustomer Service:- Provide best in class services to customers while keeping Detractor Index in check.- Ensure total compliance of CE guidelines & processes- Ensure Circle support to manage exceptional escalations, if requiredPeople development & Team management:- Ensure seamless supply of quality manpower at the stores & field- Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper on boarding process.Skills Required:- Results orientation- Entrepreneurship- Strong communication skills- Consultative Selling skills- Collaboration skills- Team management

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