Job Description

Introduction
We are Continuous Improvement (CI) and team supporting IBM CPS business globally. The primary objective of the CI team is to work with delivery team and to drive continuous improvement and Transformation agenda build for clients based on client and IBM priorities. Some of the key deliverables for the team is to reduce cost of operations by driving productivity improvement projects, projects to improve performance on other business outcome metrics, build lean Six Sigma DNA through conducting training, mentoring and certifying lean, YB and GB projects. CI team is also responsible for other initiatives like supporting new transitions to ensure performance management framework is created and operational, Visual Management on the floor, process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls.

Your Role and Responsibilities

• As a Continuous Improvement (CI)Lead, the person would be aligned to an account or cluster of accounts
• Work with delivery team, rest of CI / Automation team and client to build and drive Transformation agenda for that client involving cluster of projects driving cost of operations and other business outcomes through E2E process re-engineering / automation
• Build Lean Six Sigma DNA by conducting lean / six sigma training, mentoring and certifying lean, YB and GB projects
• Identifying and Leading high impact Black Belt projects on various CTQs like Quality, Productivity etc and closing
• Support new transitions from Quality to implement Business Process Management System (BPMS) to ensure process performance measurement framework is created and operational
• Implement internal Quality Control Management Framework with the help of Quality Auditors and Quality Focal. Responsibilities include daily auditing of transactions as per the agreed approach with client, conducting RCA, identifying and implementing CAPAs to ensure Quality scores are with in SLA target
• Effective Visual Management on the floor
• Process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls
• Any short / medium term project or initiative(s) linked to business priorities

Required Technical and Professional Expertise

• 13-15 Years of relevant work experience in below mentioned areas
• Certified Lean / Six Sigma Black Belt / Master Black belt from recognized organization / Institute
• Identifying and Leading high impact Black Belt projects on various CTQs like Quality , Productivity etc and closing
• Ability to build and lead Transformation Roadmap involving different type of projects \xe2\x80\x93 process related, Tech / automation, Target operating model etc.
• Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops involving cross-functional teams
• Sound knowledge of Lean and six sigma and application of the same in F&A ,R&C ,Insurance and T&T processes
• Ability to work with cross functional teams
• Experience of managing change management on his/ her own without much support
• Knowledge of various RPA solutions available in the market, handling of RPA / Desktop automation assessments and implementing E2E solutions
• Conducting Lean and Six Sigma training to operations team
• Coaching / Mentoring lean, YB and GB projects
• Innovative Visual Management on the floor
• Strong client facing and presentation skill

Preferred Technical and Professional Expertise

• Finance and Accounts background and knowledge of P2P /R2R /O2C,Banking,Insurance
• Working directly with executive level leaders
• Strong analytical and problem solving skills
• Good Interpersonal Skills
• Business knowledge / acumen and quickly able to learn new things
• Strong priority setting, initiative and follow-through

About Business Unit Our Globally integrated IBM Cognitive Process Services (CPS) team provides offshore, nearshore and onshore solutions to Client delivery service requirements across industries and geographies. With various streams under F&A (Finance and Administration),R&C(Risk and Compliance),T&T (Talent and Transformation).We excel in Record to Report (R2R), Procure to Pay (P2P), Order to Cash O2C) along with Financial Planning and Analysis (FP&A), Banking , KYC ,AML ,Recruitment Process Outsourcing HR/learnings and Integrated Source to Pay Operations for our Clients.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.


Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you\xe2\x80\x99ll be able to learn and develop yourself and your career, you\xe2\x80\x99ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.


About IBM IBM\xe2\x80\x99s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we\xe2\x80\x99re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it\xe2\x80\x99s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.