Job Description

Teradata is growing our Cloud Operations team and we\xe2\x80\x99re looking for individuals that exemplify our principle of Customer Obsession through operational excellence, leadership, and a passion to continually be the voice of the customer. This is a unique opportunity to join our team in a period of fast growth and expansion. If you are interested in working in a dynamic and fast paced environment where you can directly influence the future of cloud-based analytics solutions and services, then this is the place for you. You will actively develop and implement state of the art technical solutions, including capabilities to support elastic scalability, on-demand self-service, disaster recovery, and usage-based consumption, to enable customers to solve their most complex data analytics challenges.

Teradata Cloud seeks a DevOps Engineer to lead in building and operating highly scalable, fault tolerant, and secure systems in a distributed system highly distributed and dynamic Hybrid Cloud environment.

What You\xe2\x80\x99ll Do

Keep the lights on, Meet the Business requirement by enabling:

Oncall improvement & taking oncalls.
Participate in on-call for escalated support of production customer and systems
Take care of open/unresolved tickets in next oncall which are handed over from previous oncall shifts.
Should have basic management skills to manage oncall shifts, ticket handovers and communication with peers to ensure proper hand offs during shifts and avoid any lapses or misses which can lead to gaps/delays ultimately leading to customer dissatisfaction.
Automate Release management
Improvement in the Meantime to Resolve
Automated or AI enabled incidents/issues.
Improve automation / Documentation so that issues can be solved at L1 level & L2 level.
Develop and maintain documentation, including policies, standards, and procedures, run book maintenance & update.
Deduplication of alert & Reduction of false positive alerts

Apply SRE principles to drive reliability engineering initiatives, including defining and monitoring service level objectives (SLOs) and error budgets.
Should meet SLOs and SLIs. Where SLO (service level objective) is the organization\xe2\x80\x99s internal goals for keeping systems available and performing up to standards and SLI (service level indicators) is the actual numbers measuring the health of a system.
Collaborate with monitoring and operations teams to ensure the availability, performance, and scalability of the infrastructure and applications.
Continuously identify opportunities to improve system performance, reliability, and security through automation, optimization, and architectural enhancements.
Analyse and improve existing provisioning processes for automation opportunities and improvements.
Perform and improve SRE / operational functions, such as monitoring and maintenance of productions systems

Shift:
This role requires to be working in shifts & supporting on Weekend.

We have two shifts morning & Afternoon shift.

Morning: 6 am to 2 pm IST
Afternoon: 2 pm to 10 pm IST

Weekend (Saturday/Sunday) & Holiday support. (Comp off will provided for weekend support).

What Makes You a Qualified Candidate

Knowledge in scripting languages like Python, Ruby, or Bash.
Experience working in hybrid environment preferred
Hands-on system administrator experience on public cloud platforms with at least one of the big three Google Cloud, Azure, and AWS. (Google Cloud and Azure highly preferred)
Experience with Configuration Management tools such as Ansible or equivalent technologies.
Strong experience with Test and build systems such as Jenkins, GitLab, GitHub.
Experience with Monitoring and reporting tools such as DataDog, New Relic, Nagios, and Graphite
Strong experience with Linux operating systems
Experience working with database systems, network topologies, and hardware

What You\xe2\x80\x99ll Bring

2+ years of relevant job experience
Bachelor\xe2\x80\x99s Degree in computer science or related field preferred