Job Description

Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare\'s hardest challenges and advance what is possible.Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let\'s advance the world of minimally invasive care.The Desktop Support Technician (DST) is, on a day-to-day basis, responsible for supporting hardware and software for all corporate and remote employees. The scope of hardware support includes laptops, desktops, printers, cell phones, IP telephony, and other misc. IT related equipment. Software support includes but is not limited to, Windows Operating Systems, Microsoft Office products, local databases, and various ISI corporate business applications.Roles and Responsibilities:

• Respond to requests for IT assistance directly from corporate and field users, or as escalated from Service Desk support
• Troubleshoot and resolve escalated issues from the Service Desk
• Provide escalated support for Tech:Bar
• Assist with call support as dictated by volume or need
• Provide onsite support for local buildings and customers (desk visits, printers, meeting support, audit support, etc) as needed
• Flex schedule remote support while not onsite
• Manage IT request tickets in a Service Management System as assigned in compliance with IT department processes
• Install business supported applications using IT software distribution technologies
• Address network services and related issues (port configuration, IP Phone configuration) as needed.
• Resolve identified security issues as required
• Periodic travel to other corporate offices may be required.

#LI-HybridQualifications

• Bachelor\'s degree in related field and at least 2-4 years experience in supporting Windows operating system.
• Experience with network patching, IP configuration, remote access including virtual private networks, IP phone.
• Experience working with ticketing system (ServiceNow preferred) and Business applications (zoom, MS office apps etc.) preferred
• Established technical writing skills for knowledge base article creation preferred
• Strong customer service skills/experience required
• Excellent verbal, and written communication skills
• Should be flexible in the non working hours based on requierments.

Additional InformationIntuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive Surgical