Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting Adhering to resolution time Troubleshoot problems with Laptop Hardware, Application, printer and OS Configuration of devices attached to laptops ( PDA) Skills to provide Remote support on Phone or through tool Management of user accounts and access controls to client data Should handle installation and configuration of Antivirus Software on all the Desktops and Updations of Anti-Virus patches. Responsible for the implementation, support, administration and management of Windows NT/2000/XP workstations and/or servers. Configuring Microsoft Outlook / Outlook Express Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications Response & closure of calls within committed norms Desktop/phone setup for projects Reducing repetitive calls Backup & Restoration
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