Job Description

Desktop Support Associate Technician Introduction:

• When everything's connected, how we connect is everything.. . and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Helpdesk - Service Desk Associate Technician.
• At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
• TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion.
• As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.

What you'll be doing:

• The Helpdesk - Service Desk Associate Technician is responsible for documenting in detail; all issues/service requests from end users, including the call description, course of action taken to investigate the problem and the final problem resolution.

Probation: After successfully completing Nesting, New Hires will continue with their Probationary employment. Regular reviews shall be conducted for the 3rd month and 5th month. Employee will confirmed to the FTE if he/she will successfully complete the review process. What we're looking for:

• Handles inbound phone calls and logging tickets in the ticketing system
• Manages emails and web-based ticket queues
• Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue
• Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution
• Administers conference bridges during major outages
• Document progress of resolving the issue and results of testing fixes

What skills you'll need:

• BA/BS degree or equivalent experience
• Desktop support/troubleshooting
• Understanding of basic network connectivity and troubleshooting
• Understanding of MS Outlook client configuration with Exchange a plus
• Ability to multitask in a highly stressful environment
• Experience in a call center environment a plus
• As this position will be home-based until the health situation normalizes, candidates must have internet speed of 15 Mbps or great

Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Primary Location

: India-Telangana-Hyderabad

Job

: Information Technology JSGYM-TE