Job Description

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities

• Troubleshoot the day to day desktop/laptop calls and resolve the issue as per the SLA.
• Install the OS (Windows 10 and 11) and Apple MAC OS 11.xx and up-gradation new OS accordingly.
• Troubleshooting the Windows OS (Windows 8 &8.1, Windows 10, Windows 11.
• Troubleshooting of MAC system OS (Mac OS X 11.xx).
• Install the Microsoft application and other academic-related software’s.
• Installation and reinstallation of OS and other applications.
• Give the telephonic/self-help support to student’s laptops on need basis.
• Address network related issues in hostel room and blocks (Wi-Fi & LAN) in coordination with network vendors.
• Maintain the asset details and give the assets number to all the devices including accessories
• Maintain the configuration checklist for faculty laptops, staff laptop and desktop, classroom system, LAB systems Before any refresh
• Follow the standard checklist during provisioning of any Laptop/Desktop towards users
• Help users for the VC ,or UC or Events, if required at designated venues with in campus
• Coordinate with Vodafone / Airtel (corporate connection) for the corporate connections activation and deactivation of IIMB staff.
• Coordinate with the IIMB staff and coordinate with telephone vendor for international roaming pack activation & deactivation, coordinating the bill processing.
• Give basic support to all the smartphone.
• Maintain IMAC report.
• Install the external hard disk and schedule the backup as per IIMB identified data and backup policy.
• Storage of hard disk is responsibility of IIMB.
• Install one drive/dropbox and schedule the backup in all the departments as per IIMB backup policy.
• End-user side UPS management.
• Scheduling video-call meetings through Zoom/ Teams/ WebEx.
• Ability to coordinate these meetings remotely.
• Provide technical support before exam time at locations for the digital exams on various platforms like Mettl / Digi Exam / Digiproctor.
• Provide necessary support for events, seminars within Campus as per request without any interruption of regular services
• Classroom equipment malfunction.
• Software installation.
• Network connectivity (LAN & WiFi).
• Fixing Windows and MAC OS and application issues.
• Antivirus updating and troubleshooting
• Network printers, desktop printers and scanners troubleshooting

Required Technical and Professional Expertise

• Desktop support ( Windows , MCP )

Preferred Technical and Professional Experience

• Desktop support ( Windows , MCP )

Required Education Bachelor's Degree Preferred Education Bachelor's Degree Being You @ Kyndryl Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Other things to know When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application. Primary Job Category Technical Specialist Role (Job Role) Customer Service Representative Employment Type Full-Time Contract Type Fixed Term - Long Term Position Type Early Professional Travel Required No Travel Company (Y030) Kyndryl Solutions Private Limited Is this role a commissionable / sales incentive based position No