Job Description

VOIS Introduction

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

VOIS Centro Introduction

About _VOIS India:

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Responsibility

• Responsible for the complete E2E delivery of Fixed Line products in Global countries.
• Providing accurate updates in relevant GCC tools to ensure stakeholder can access to

and understand the performance of the order delivery * Building strong relationships with teams and stakeholders to enable effective dialogue exchange between Tribes.

• Taking ownership of critical escalations, coordinating with resolution parties, and establishing effective communication between stakeholders for post-escalation reviews
• Ensuring that systems, GCC process, and methodologies are followed to meet KPIs.
• Recommending methods of improvement and seeing that actions are implemented on time for all assigned orders
• Technical knowledge of the network and service provided is essential, activation of services with 3rd party engineers and Vodafone dedicated engineers. Technical trouble shooting, router installations and circuit testing before handover to the customers.

Technical Skills

• Experience in dealing with large, corporate customers in a service delivery.
• Previous role in Order Management or Project management or supplier management.
• Technical knowledge of

• LAN Technology (Ethernet, WiFi)
• WAN Access Technology (Ethernet)
• IP Networking
• Basic or advanced knowledge in at least one or two of the following areas:

• Managed Services, Cloud / Hosting
• Data and Connectivity
• Switching and routing technologies
• Lean and Six-sigma knowledge of continuous improvement methodologies

Skills

• Proficiency in order management
• Experience in dealing with third-party carriers and suppliers.
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of Order Management Process, escalation procedures, Task Management, and other disciplines related to service delivery
• Mastery of

(Information Technology Infrastructure Library) principles * Expertise in Vendor Management skills.

• Capacity to train and guide team members

_VOIS Equal Opportunity Employer Commitment

India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we\'ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone