Job Description

About_VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\xe2\x80\x99s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Role

Core competencies, knowledge and experience

• Advance knowledge in voice-VoIP networking and Cisco UC Collaboration technologies, specifically: CUCM (Cisco Unified Communications Mgr.) Unity Connection (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber and CUBE-SP.
• Technical knowledge in at least two of the following areas: IMS, NGIN, ACME SBC, Nexus, Firewall (ASA), Cisco UCS, vCenter and Storage.
• Scripting programming experience preferably on Python.
• Experience on the following tools: Remedy, Netcool, Palladian, VoIP Future, and Science Logic.

Key accountabilities and decision ownership

• Provide end-to-end 2nd line technical support for Unified communications services includes data center infrastructures, IMS and Voice platform till customer end.
• Request and manage vendor support activities.
• Resolve external customer\xe2\x80\x99s technical issues and attend conference calls that have this in scope.
• Resolve reported incidents within service level agreements.
• Provide input for planning, assessment and implementation, of change requests.
• Perform major upgrades and changes in core platform- Cisco Call Manager, Unity Connection, CUPS and UCCX.
• On-board new customers on production environment through changes, testing and updates into inventory database.
• Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms.

_VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\xe2\x80\x99 growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we\xe2\x80\x99ll be in touch!