Description
The Customer Care Specialist interacts directly with Vodafone customers and assists with their requests, transaction demands and complaints (received through all channels) to ensure immediate issue resolution, in line with Vodafone?s Customer Service standards, policies and procedures. The Customer Care Specialist has a very well established understanding of the policies and procedures under which they deliver support and customer satisfaction and an overall exceptional customer service. Typically reports to the Customer Care Manager.
Job Responsibility
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