Job Description

About Max Life Insurance:

Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its

operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.

For more information, please visit the Company\'s website at

We Stand for:

Caring

A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.

Collaboration

A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization\'s ask. A leader who addresses challenges with a solution oriented approach to create \xe2\x80\x9cwin-win\xe2\x80\x9d partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A people\'s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.

"Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."

JOB DESCRIPTION

Position

Deputy Manager - HR

Band

5B

Department

Human Resources

Function

HR - Distribution Agency

Reporting to

AVP / Vice President - HR

Location

Surat

JOB SUMMARY

The incumbent shall be responsible for the end to end business HR delivery for the Customer Engagement Team assigned to him/her. Shall be responsible for driving and managing all country level HR initiatives/employee engagement agenda and overall employee life cycle. Further responsible for recruitments/selection and on boarding for the respective channels.

KEY RESPONSIBILITIES:-

Recruitments and Selection:

• Responsible for recruitment and selection of frontline sales and 1st level of supervisory staff
• Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
• Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding:

• Responsible for smooth on-boarding of new hires
• Ensuring timely generation of Employee Codes and other infra support required.
• Coordination and ensuring attendance for HR Induction and functional induction program.

HR Operations:

• Ensuring proper and complete documentation post selection of candidates.
• F&F settlements with the help of HO-HR
• Leave and Attendance management for new joinees.

HRIS:

• Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
• Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management:

• As HR SPOC, responsible for managing employee related queries and their resolution.
• Ensuring proactive employee communication on process and policies.
• Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
• Track employee escalations and take proactive steps to control escalations

Exit Management:

• Keeping track of all exits happening within the zone
• Timely exit updation in system.
• Conducting exit interviews of employees and doing attrition analysis.
• Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

Staffing:

• Manage IJP roll out and closure on system, send regret and congratulatory mails.
• Drive sourcing through Employee referrals and Portals

MDP:

• Responsible for collating the MDP nominations for the Zone.
• Tracking & ensuring 100% adherence to the nomination
• Coordinating Bandhan logistics, nomination etc.

Engagement:

• Design & delivery of people practices basis Yearly Employee Engagement Survey & GPTW findings
• Drive employee connect through formal In-Tune and in-Touch sessions and informal forums
• Customized engagement initiatives for all verticals.

Compensation

• Ensuring clear differentiation of evaluations and pay basis their performance

Performance Management

• Proactive Retention: Set up Early warning system for HiPOS
• Focus on retaining top talent and employees with skills critical to business

KEY SKILLS:

• Strong Communication and Relationship Management skills
• Ability to influence and align
• High Process Orientation
• Strong Analytical skill
• Strong business understanding

MEASURES OF SUCCESS: -

Talent Management, Cost & Productivity

• Hiring within agreed TAT
• Manpower to be at 95% on board at all times

Culture & Values

• EDAP execution as per TAT

HR Operations

• TAT For ECODE, F&F, Form Section
• TAT for Case Closure as per Matrix

Engagement & Connect

• Driving Employee Engagement Survey
• MDR Coverage
• Engagement Calendar Execution
• In tune in touch execution
• Townhalls at zones
• Survey scores - onboarding and exit

People Agenda

• TAT & Process Impact

Desired qualification and experience:-

• MBA /Post Graduate in HR from premier institute is preferred

• 5 to 7 years of experience in handling Business HR process and a team.

• Excellent Interpersonal and communication skill, Ability to work in tight timelines

Max Life Insurance