Job Description

:
The role requires communicate with the customers via email and outcall to keep them posted on their grievance that has been raised/resolved
It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU]
Understanding and striving to meet or exceed metrics while providing excellent world class customer service
Skills -

• Good Communication & comprehensive Skills
• Ability to write, speak and understand English, Hindi & Marathi
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims
• Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care]
• Targets are met for Quality, email closures, shrinkages, log in hours, shift adherence, leaves

Department:
HO
Skills Required:
Good Communication & comprehensive Skills
Role:
2
Years Of Exp:
3 to 7 Years
Education/Qualification:
Graduate/PG
Desirable Skills:
1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.
Designation:
Deputy Manager - Customer Experience