Requisition ID: 62106 ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, Yummly and InSinkErator. In 2022, the company reported approximately $20 billion in annual sales, 61,000 employees and 56 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

The team you will be a part of

The Field Service team performs emergency repair, preventative maintenance and installation on a 24/7 on-call basis with regional responsibility for electrical and/or mechanical equipment and systems. Performs on-site preventative maintenance, routine repair, and calibration after installation. Provides technical support and training to customers on operational or maintenance aspects of system equipment.

This role in summary

To Ensure Quality Of Operations Provided By Service Partners Of A Territory, Provide Service to Trade Partners and Maintain Revenue From Sale By Service Partners.

Your responsibilities will include

Supervision of Service Partner Operations - Home Appliance Ensure quality of customer service provided by service partners

• Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
• Assist service partners in educating service engineers about the right attitude for handling customer interactions

Validate replacement calls and initiate the process from service end Assist service partners in stock management for spare parts Defect Management and Trade

• Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
• Provide swift response to escalated customer issues raised by trade partners
• Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs

Training of Service Engineers

• Provide engineering solutions to issues faced by Service Engineers
• Guide the service engineers to excel in soft skills and customer interaction
• Provide technical support to build expertise in specific product repairs and new products

Sales and revenue

• Promote sales of accessories, water products, spare parts and stabilisers to the service partners
• Interface with service quality team and service partners to communicate targets and incentive schemes

Minimum requirements

Internal - Coordinate with Branch Service Manager and Service Team for targets and product modifications External - Meeting up with Service Partners to ensure efficient customer service, Provide guidance and technical support to Service Engineers, Meeting up with trade partners and ensure defect resolutions Educational requirement - B.Tech./ (Mech./Prod.) Experience - 4-7 years LONGDESCRIPTION section. 5 of 5.Section Title: Preferred skills and experiences

Preferred skills and experiences

Maintain service quality parameters Drive accessories sales targets, stock management for service partners Minimise stock repair cost and defective stock escalations by trade partners Connect with us and learn more about Whirlpool Corporation See what it\'s like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.