Job Description

Deputy Director-Knowledge Management - Food & Beverages Firm (Only Female Candidates) Hyderabad

Exp- 11- 16 years

Must KM and ServiceNow mandatory Team Management

Purpose

- Drive and Maintain Knowledge Centered Standards & Framework for CME

- Own & manage functional CME Service Catalog management process in line with ESM standards and global catalog management process.

- Ensure compliance and tracking of Service Change Request Process for changes in processes or services that affect any component of the Service Catalog or documentation.

- Create KM change and adoption plan

- Manage CME my Services Knowledge Management system, that will store all DTPs, Process Maps, and other knowledge assets

- Oversee function-specific yearly objectives related to Knowledge Management and their implementation

- ServiceNow experience either as a user or as a person that has implemented a KM tool.

Experience Required

- Graduation / post-graduation in any stream with 7 - 10 years of relevant work experience in shared services / GBS environment in driving and leading KM programs & teams.

- Expertise in one of the following areas: Insights & Analytics, Marketing, R&D would be a definite plus

- Collaborate and work leads and team members to establish goals, objectives / action plans and ability to organize resources, setting up complex priorities and managing delegation.

- Upkeep with the current technological developments/trends and evaluate and share ideas on how those can be introduced in the KM User experience.

- Strong interpersonal, leadership, stakeholder management, change management, communication, motivational & influencing skills and the ability to create a cohesive work environment.

- Excellent understanding of KM tools/systems, SharePoint and content management tools.

- Experience and good command over Microsoft tools such as PowerPoint, Excel, etc.

If interested, please update with below details

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