Job Description

Auto req ID: 286154BR
At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences.
Our culture is guided by the PepsiCo Way, which is a set of values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. Our commitments to racial equality, gender parity and sustainability are woven into these values and our teams. We’re creating smiles with every sip and every bite while advancing a sustainable, socially impactful agenda that promotes our goal of Winning with Purpose. The Global IT team supports just that with our mission to create more smiles with every CLICK and every LIKE.
Join our global, agile team and help us influence and drive PepsiCo’s digital transformation!

• We are PepsiCo. We are a diverse organization, spread among 200 countries and united by a shared set of values and goals. That’s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we’re committed to performing well as individuals and in teams, to strengthen the company as a whole.

• Our employees are at the heart of PepsiCo. Through the Company's commitment to Talent Sustainability, we continue to support the development of employees. At PepsiCo, you get the best of both worlds: an entrepreneur’s mindset plus global reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life’s work. Bring your unique perspective. Bring curiosity. Bring ingenuity and your drive. We will give you a platform to be daring on a global scale.
• Our PepsiCo IT organization is transforming, and we are focused on powering PepsiCo to win through agile delivery of digital solutions and services.

• Within IT, the IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo.
• We are seeking a leader to manage our AMESA & APAC sector service management team.

• • Single point of contact for the sector for all IT Service Management processes (Incident, Change, Problem, etc.)
  • Monitor and improve the governance and execution of the global ITIL process across the sector.
  • Facilitates weekly service reviews with the Sector CIO and CTO teams. Reviews include the following:
• Review current availability, trends, opportunities, etc. (I.e., progress towards target objectives, SLAs/KPIs)
• Review current incidents from the last week
• Review problem management statistics
  • Support and facilitate the risk process with the sector to identify, elevate and align on the risks that exist in the sector. Leverage the global risk process as defined by the risk GPO. Identify opportunities for risk mitigation and align associated work efforts (investment, resourcing, etc.)
  • Develop reporting, analysis of trends and deriving insights to the sector to support the availability targets.
  • Support the configuration management team to ensure the CMDB is update and as complete as possible for the sector
  • Drive insights for the sector, leveraging ServiceNow data, to identify opportunities, process improvements, etc.
  • Establishes a strong partnership with the DevSecOps organizations in the sector to drive continuous improvement and process governance.
  • Drive the long-term strategy and the implementation of new requirements in myITServices and other supporting Service Management technologies.
  • Works with IT leaders to properly integrate new technologies and suppliers into PepsiCo's service management processes.
  • Monitors and ensures IT Controls compliance requirements are met, and risk remediated for service management (ITIL) process

Qualifications/Requirements

• Proficient with Microsoft and other applicable tools.
• Certified in ITIL 4, with excellent understanding of service value system
• Working knowledge of SAFE and Agile methodologies
• Experience with Service Now tool set
• Experience with Azure DevOps

• Strong facilitation, communication and presentation skills.
• Good verbal and interpersonal skills.
• Need to be collaborative, cooperative and adaptable while working cross functions and

• Strong working knowledge of ITIL processes.
• Good problem solving, forward thinking and strong analytical skills.