Job Description

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Technical Writer

Who are we looking for?

Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation

Technical Skills:

? Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).

? Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.

? Learn complex concepts, and communicate the information in a way that is engaging and understood by users.

? Gather customer feedback on documentation to improve usability.

? Act as an editor to ensure consistency in training documentation across [redacted].

? Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.

Process Skills:

? 3+ years of technical writing experience.

? SaaS experience is preferred [redacted].

? Strong written and verbal communications and experience working with content in multiple mediums.

? Experience working cross-departmentally to communicate the nuts and bolts of a product.

? Strong experience owning an end-to-end documentation creation process.

? Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.

? A positive attitude, willing to jump in and tackle new challenges.

? Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel.

Skills:

PRIMARY COMPETENCY : UI Development PRIMARY SKILL : Technical Writing PRIMARY SKILL PERCENTAGE : 100

About Company:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.