Job Description

Job Title: Account Delivery Owner
Position Overview:
We are seeking an experienced Account Delivery Leader with 20+ years of experience in managing large global teams from offshore and expertise in the banking and financial services domain. This leadership role will involve overseeing the delivery of multiple projects and programs for a key banking client, managing P&L, team performance, hiring, and RFPs, and supporting client and stakeholder communications in collaboration with the Onsite Engagement Partner, Client Partner and offshore Delivery Partners. Based offshore in India, the Account Delivery Leader will ensure seamless delivery operations while leading a diverse, high-performing team and staying current with the latest technology trends.
Key Responsibilities:
Program and Project Delivery Management:

• End-to-End Delivery Management: Oversee the successful delivery of multiple complex programs and projects for the banking client across various areas such as core banking systems, digital banking, cloud transformation, digital transformation, payments, and regulatory compliance.
• Project Execution: Ensure that projects are delivered on time, within scope, and on budget, while maintaining the highest quality standards.
• Risk & Issue Management: Proactively identify risks and issues and take corrective actions to keep projects on track and mitigate any potential roadblocks.

NICE TO HAVE:

• Additional Responsibility: Lead initiatives to establish Centers of Excellence (CoEs) for key BFSI areas (e.g., cloud migration, open banking).
• Introduce automation tools to optimize project tracking and reporting efficiency.

P&L and Financial Management:

• P&L Ownership: Own and manage the P&L for the account, ensuring profitable delivery, cost optimization, and financial health.
• Financial Oversight: Monitor budgets, forecasts, and project costs to ensure financial targets are met. Provide regular financial reports to senior leadership.
• Resource Allocation: Manage resource planning and ensure that the right resources are allocated to projects in an efficient manner.

NICE TO HAVE:

• Additional Responsibility: Identify opportunities for account-level margin improvement through process optimization and automation.
• Implement advanced financial tools for predictive cost management and financial forecasting.

Team Leadership and Performance Management:

• Lead Global Teams: Manage and mentor a team of Delivery Partners, Project Managers and delivery professionals across both offshore and onsite locations, ensuring high performance and effective collaboration.
• Hiring & Talent Management: Oversee recruitment efforts to build a skilled and diverse team. Work closely with HR for resource planning and talent acquisition.
• Performance Management: Set clear goals for team members, conduct performance reviews, and implement professional development programs to build a high-performing delivery organization.

NICE TO HAVE:

• Additional Responsibility: Drive employee engagement initiatives, such as leadership programs and skill enhancement bootcamps.
• Implement frameworks for identifying and nurturing future leaders within the delivery team.

Client and Stakeholder Communication Support:

• Onsite Collaboration: Work closely with the Onsite Engagement Partner and Client Partner to ensure strategic alignment and coordination between offshore and onsite teams.
• Status Reporting: Provide detailed project status updates, progress reports, and risk management to internal stakeholders to support the client-facing team's communication with clients.
• Delivery Insights: Support internal discussions and presentations with client-facing teams, offering insights on project delivery, risk mitigation, and operational improvements.

NICE TO HAVE:

• Additional Responsibility: Collaborate on thought leadership initiatives such as whitepapers or client-facing innovation workshops.
• Strengthen governance mechanisms for enhanced transparency and trust with stakeholders.

RFPs, Proposals & Business Development Support:

• Support RFP Responses: Contribute to the development of RFP responses, proposals, and client presentations, focusing on delivery capabilities and solution alignment.
• Drive Account Growth: Collaborate with the engagement team to identify opportunities for account expansion and new business, including upselling and cross-selling.

NICE TO HAVE:

• Additional Responsibility: Drive solution innovation workshops to propose transformative ideas to BFSI clients.
• Leverage partnerships with internal practice & offering teams/third-party vendors/alliance partners to enhance solution value in RFPs.

Technology & Trends Awareness:

• Stay Updated on Technology Trends: Continuously stay informed about the latest trends and innovations in banking technologies (e.g., AI/ML, cloud computing, application modernization, open banking).
• Technology Integration: Leverage emerging technologies to provide cutting-edge solutions and drive digital transformation for the client.

Cross-Functional Collaboration:

• Onsite-Offshore Coordination: Facilitate seamless collaboration between the offshore delivery team and onsite counterparts, ensuring alignment on project timelines, priorities, and deliverables.
• Global Team Alignment: Ensure smooth operational handoffs and coordinate the delivery of services between global teams, maintaining high levels of efficiency.

NICE TO HAVE:

• Additional Responsibility: Establish a governance model to improve SLA adherence and accountability across global teams.

Qualifications and Skills:
Education:

• Bachelor's or master's degree in computer science engineering, Information Technology, Software Engineering, or a related field.