Job Description

Delivery Lead - Claims
Gurgaon, Haryana, India

AXA XL is looking for talented individuals to support our business across all product lines and geographies. This is an exciting opportunity to be part of a dynamic, global business.

DISCOVER your opportunity
What will your essential responsibilities include?

Provide vision, leadership, and strategic direction to Claims Operations colleagues, operating as a hands-on leader, ensuring the achievement of established goals.

Process and people leader with direct self-directed client relations and client handling.

Accomplishment in process optimization, operation management, and client servicing & team management with a key focus on driving operational rigor, managing SLAs and KPIs, drive continuous process improvements/efficiency.

Good knowledge of P&C Insurance Claims, with team leading and stakeholder handling experience.

Excellent MIS skillset to drive insightful performance - responsible for weekly/monthly reporting to both internal management and business stakeholders.

Develop robust business relations with stakeholders and drive the teams forward.

Be a role model for teams by setting the right precedence, sound judgment, and decision-making skills.

Robust collaboration skills and business acumen and industry awareness.

Creative problem solver and self-starter with positive intent, mature judgment, and willingness to be a robust team player.

Able to communicate efficiently and effectively at all levels of the organization.

Execute a Claims Operations vision and set of priorities that are linked with business, Claims Solutions, and customer needs.

Challenge existing practices and develop innovative answers related to departmental risks, operational controls, and efficiency initiatives to contribute to the effective management of shared operations.

You will report to the Head of the Department.

Qualifications

SHARE your talent
We\xe2\x80\x99re looking for someone who has these abilities and skills:

Required Skills and Abilities:

Solves problems and thinks objectively demonstrating sound judgment.

Be value obsessed, technologically savvy, and customer-centric.

Resilient under pressure. Flexible and able to adapt to change.

Robust interpersonal, verbal, and written communication skills.

Candidate with experience in management, leading managers, and colleagues, and driving projects.

Analytical with attention to detail. Ability to influence senior levels of management, breaking down silos and sharing knowledge.

Demonstrates robust behavioral skills and exhibits influential AXA XL values \xe2\x80\x93 Customer First, Integrity, ONE AXA, and Courage.

Desired Skills and Abilities:

Requires a combination of solid execution, strategic thinking, and the ability to \xe2\x80\x98connect the dots.

Experience in the insurance domain specific to Claims and UW would be an added advantage

Eager to continuously develop and update your knowledge.

Any Graduate / Postgraduate.

Preferred Certification: AINS, AIC, Cert CII, CPCU.

Preferred Candidate with Green Belt or Black Belt Certification.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don\xe2\x80\x99t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business \xe2\x88\x92 property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That\xe2\x80\x99s why we have made a strategic commitment to attract, develop, advance, and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It\xe2\x80\x99s about helping one another \xe2\x80\x94 and our business \xe2\x80\x94 to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called \xe2\x80\x9cRoots of resilience\xe2\x80\x9d, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society \xe2\x80\x93 are essential to our future. We\xe2\x80\x99re committed to protecting and restoring nature \xe2\x80\x93 from mangrove forests to the bees in our backyard \xe2\x80\x93 by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\'re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We\xe2\x80\x99re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL\xe2\x80\x99s \xe2\x80\x9cHearts in Action\xe2\x80\x9d programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day \xe2\x80\x93 the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

AXA XL