Job Description

The Head of Delivery - Manufacturing Domain is a senior leadership role responsible for managing a $70M+ portfolio, ensuring delivery excellence, and driving strategic growth across manufacturing clients. This position requires deep domain expertise, strong technical knowledge in digital technologies, and a proven track record in leading large teams and complex programs.
Delivery Management

• Own and manage a customer portfolio worth $70M+.
• Ensure delivery excellence, operational efficiency, and high customer and employee satisfaction.
• Act as the primary point of contact for key clients.

Thought Leadership

• Lead large-scale programs with expertise in the manufacturing domain.
• Oversee support and maintenance across enterprise systems, applications, and infrastructure.
• Contribute to and lead strategic initiatives within the organization.

Team Management

• Empower and mentor delivery, program, and project managers.
• Ensure effective risk and issue management across accounts and projects.
• Guide teams interfacing with both clients and internal stakeholders.

Growth Mindset

• Drive portfolio growth through hiring, RFP participation, and proposal development.
• Collaborate with sales and technology teams to expand business opportunities.
• Facilitate upward and cross-functional communication.

Business Management

• Monitor key business metrics: revenue, margins, growth, and customer satisfaction.
• Improve productivity through process optimization and automation.
• Manage operational KPIs like utilization, team structure (pyramid), and fresher onboarding.

Be recognised as a Senior Leader in a leading IT Services OrganizationYou'll join a high-performing business, backing talented individuals
Strategic Leadership & Vision

• Has 18+ years of experience in IT services or consulting, with at least 5 years in senior leadership.
• Demonstrates a clear ability to align technology strategies with business goals and drive digital transformation.

Domain Expertise

• Deep understanding of manufacturing sector.
• Experience managing large programs and support/maintenance across enterprise systems and infrastructure.

Team & Delivery Management

• Proven track record of leading large, diverse teams (300+ Team size) and mentoring delivery managers.
• Skilled in managing $30M+ portfolios, ensuring delivery excellence, customer satisfaction, and operational efficiency.

Technical & Business Acumen

• Strong grasp of cloud-native solutions, AI/ML, IoT, and digital experience platforms.
• Capable of translating complex technical solutions into measurable business value.
• Experienced in budgeting, financial planning, and achieving growth targets.

Communication & Stakeholder Engagement

• Excellent communicator who can engage with executives, clients, and technical teams.
• Adept at navigating complex challenges and making data-driven decisions

A global IT services and consulting organization with over 12,000 professionals, known for its expertise in cloud, AI, and digital technologies. It is part of a large, diversified business group with a legacy of over 170 years, and focuses on delivering enterprise solutions through a consultative, design-thinking approach to drive innovation and business transformation.
The role offers the opportunity to lead a high-impact, multi-million dollar delivery portfolio in the manufacturing domain, driving innovation and digital transformation. The candidate will work with cutting-edge technologies like cloud, AI/ML, and IoT while influencing strategic growth initiatives. It also provides a platform for senior leadership, cross-functional collaboration, and measurable business impact.